The service is provided to people of all ages and medical conditions who meet the provision criteria. This is defined in a national service specification set by NHS England for all EAT services in England (https://www.england.nhs.uk/publication/environmental-control-equipment-for-patients-with-complex-disability-all-ages/).

The service can provide equipment when:

• Someone is unable to use standard controls to function independently at home due to a complex physical disability. The impairment will often affect the upper limbs and the user may find items such as remote controls, mice and keyboard etc. difficult to use.
• When more simple non customised solutions are not suitable or appropriate. This includes making adjustments to the environment.
• The user must be able to understand how to use the equipment, either the environmental controls or the computer.
• The user is also motivated to use the equipment.
• Integration of equipment is required when multiple options are not appropriate.