When your appointment with the hospital is booked, you will receive a text or email confirming your appointment to the mobile number and email address you have provided. This confirmation will be followed by reminders ahead of your appointment. 

You may also receive additional information about your visit to the hospital in relation to events such as unforeseen clinic changes or cancellations, or a major incident at the hospital.

Text messages will come from +44 7860 039 092. This number is genuine and not a scam. Please note, you cannot reply to this number.

Patients can choose to receive their appointment information by text and/or email by updating their preferences for each NHS Trust through the DrDoctor portal (nhs.my/nbt).

Patients registered with a GP in England can update their phone number and email address, and enable push notifications to be sent to their phone with confirmations and reminders for hospital appointments through the NHS App. 

There are some North Bristol NHS Trust specialist clinics that do not appear in the NHS App, and for those clinics, usual communication methods will continue to be used to manage appointments.

Clinics that do not appear in the NHS App are:

• Burns Care
• Transient Ischaemic Attack
• Clinical Psychology
• Fracture clinic for Trauma and Orthopaedics
• Cardiac Rehab
• Rheumatology RTC clinics
• Care of the Elderly Rapid access clinics
• Dietetics Coeliac group clinics
• Midwifery diabetes clinics

North Bristol NHS Trust can now send patients invitations to complete online questionnaires. 

Patients will receive a text message or email containing a link to a secure webpage where they will be asked to answer questions relating to their care. 

Text messages will come from +44 7860 039 092. This number is genuine and not a scam. Please note, you cannot reply to this number.

You may receive a short question asking for a “yes”, “no” or “unsure” answer, or a more detailed questionnaire with multiple questions for patients to explain how they are managing their condition and to inform their care.

It will not affect your appointment or care if you’re unable to complete the online form.

The video consultation service at North Bristol NHS Trust allows patients to have a video call with their clinician as an alternative to a face-to-face appointment, where clinically appropriate.

When you are invited to a video consultation, you will receive a direct link to your appointment by text message to your UK mobile number or email address, one to two hours before your appointment time.

If you have any questions about your appointment, please call the number provided in your appointment letter. 

What to expect

• A video appointment runs in the same way as a normal outpatient appointment you would have in hospital but through your mobile device or computer.
• When you are invited to a video consultation appointment, you will receive a letter including the date and time of your appointment as well as asking you to confirm we have the correct UK based mobile number on our records.
• You may also receive a text message or email confirming the booking and reminder messages prior to the appointment day.
• You will receive a direct link to your appointment by SMS text message to your UK mobile number or your email address one to two hours before your appointment time.
• Please log in ten minutes before your appointment time to familiarise yourself with the DrDoctor portal.
• Please know clinics may still run late.
• All messages sent from DrDoctor will be sent from the same mobile number, this will appear from a mobile number +44 7860 039 092. 
  All messages sent from this number are genuine and are not a scam. Please note, you cannot reply to this number.
• When you receive the link to your appointment, you will be able to view all the appointment details and the button to 'Join the call' will be inactive.
• An hour before your appointment time, the video call button will become active, so you can press it to gain access to the consultation.

To get the most from the video call, we also ask you to:

• Ensure you have access to a laptop or desktop computer, smartphone, or tablet.
• DrDoctor works on Chrome, Safari and Edge. Please note DrDoctor does not work on Internet Explorer.
• Find a quiet area of your home to have the call.
• Have your questions ready for the clinician as you would do if at hospital.
• Be available for up to 45 minutes after your appointment time should the clinician be running late.​

Any questions?

If you are interested in having video consultations, please speak to the team at North Bristol NHS Trust involved in your care.

DrDoctor is a secure communication platform used by North Bristol NHS Trust (NBT) to communicate with our service users digitally, schedule appointments and provide important healthcare information.

You can check and update the mobile phone number and email address used to receive appointment information to through the NHS App, your GP or when you visit the hospital. 

Please do not update your contact details through the DrDoctor Portal as it will be overwritten with the information for the NHS digital information from the NHS App, your GP, and the hospital. You should also provide your updated details to the reception of the department you are visiting. 

DrDoctor adheres to strict privacy and security standards to protect your information and your data is only accessible to authorised healthcare professionals involved in your care.

Under UK law, you have the right to object to how your personal data is used for specific purposes. This means you can request your data not be used for certain reasons or activities.  

Please note you cannot object solely to the means or methods used to process your data, such as our preferred communication platform called DrDoctor and we are using the data to support your care.

If you choose to opt out of any of the reminders and notifications from DrDoctor, you will not receive any reminders from any service using DrDoctor. When your next appointment is arranged, you will automatically be opted in again as we are using this data to support your care. 
If you have previously used someone else's number on your healthcare record, they will receive communications regarding your care.

For more information on our privacy policy and data protection, please visit our Privacy Policy & Data Protection web page.

DrDoctor is a Digital Patient Engagement Platform. North Bristol NHS Trust is using DrDoctor to help patients stay up to date with communications about their appointments and care using a digital portal. This is a secure online site where you can view information about your appointments and complete online forms about your healthcare, sent by our outpatient services.

Find out more about DrDoctor. 

Messages from DrDoctor are sent from the mobile number: 

+44 7860 039 092

This number is safe and secure and will send you text messages from North Bristol NHS Trust, University Hospitals Bristol and Weston NHS Foundation Trust, Sirona Care & Health and Avon and Wiltshire Mental Health Partnership NHS Trust.