This accessibility statement applies to the NHS website for North Bristol NHS Trust, www.nbt.nhs.uk.
This website is run by North Bristol NHS Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts using browser or device settings.
- Zoom in up to 400% without the text spilling off the screen.
- Navigate most of the website using a keyboard or speech recognition software.
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- You cannot modify the line height or spacing of text.
- Most older PDF documents are not fully accessible to screen reader software.
- Live video streams and videos do not have captions.
- You cannot skip to the main content when using a screen reader.
- There’s a limit to how far you can magnify the map on our ‘Our Hospitals’ pages.
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: NBTCommunications@nbt.nhs.uk.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email NBTCommunications@nbt.nhs.uk.
- Call 0117 414 3990.
We’ll consider your request and get back to you in 10 days.
If you cannot view the map on our ‘Our Hospitals’ pages, call or email us for directions.
Please email NBTCommunications@nbt.nhs.uk. We’ll consider your request and get back to you in ten days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
North Bristol NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
1.1 Text Alternatives
1.1.1 Non-text Content
Cause of error: Alternative (alt) text on non-decorative images describe the image and say it is a link, how to action the link, but not what the link is.
Action to remediate: Correct alt text to describe the link the image is linked to as well as the image. For example, image of heart in hands is link to further support page, opens in same window.
1.3 Adaptable
1.3.1 Info and Relationships
Cause of error: Bullet headings are not announced and mentioned in the voice over.
Action to remediate: Format bullet headings using integrated heading styles in CMS.
1.3.2 Meaningful Sequence
Cause of error: Content skips to links, missing main text and drop-down headings.
1.4 Distinguishable
1.4.1 Use of Colour
Cause of error: Where colour is used to distinguish text (telephone numbers and links) there is no additional text explanation included in the main wording or description.
Action to remediate: Ensure the presence of telephone numbers, email addresses, links etc is included in the text description. For example, the telephone number for the helpline is…
2.4 Navigable
2.4.1 Bypass Blocks
Cause of error: no obvious way to bypass blocks of regular content e.g. page footer.
2.4.3 Focus Order
Cause of error: Cannot access the drop-down headings using the tab key alone. Must use a pointer (digit or mouse).
Action to remediate: Include a section header and introduction for pages with drop-down (FAQ format) content describing the content as drop-down. For example, the following information provides answers to frequently asked questions. Use the cross to drop down each section for more information.
2.4.4 Link Purpose (In Context)
Cause of error: not all links on page provide context, explanation or hover text e.g. Our Hospitals.
Action to remediate: Add hover text, supporting text and alt text so this can be picked up through screen readers. For example, Home Help - visit the home help pages of our website for more information on how this service works. Hyperlink - opens in same window.
3.2 Predictable
3.2.1 On Focus
Cause of error: Not all links describe what is going to happen. Heading for online letters opens new page in same window.
Action to remediate: Hyperlinks should describe that it will open in the same window telling the user they will have to navigate between pages to continue reading.
3.2.6 Consistent Help
Cause of error: the helpline (telephone number) listed is not interactive or describes as a telephone number. It is also difficult to find.
Action to remediate: The content should announce that it includes a telephone number. For examples, call our telephone number for more information on … and the number should be consistently formatted throughout the website to be an interactive hyperlink.
We’re working with our suppliers to resolve these issues as soon as possible. We will make another assessment when the supplier contract is up for renewal, likely to be in May 2026.
We plan to resolve these by the end of 2026
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
All new PDFs and Word documents we publish will comply with the built-in accessibility standards of Adobe Acrobat Pro and Microsoft Word.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 24 August 2020. It was last reviewed on 24 July 2023, 4 August 2023 and 2 June 2025.
This website was last tested in May 2025 against the WCAG 2.2 AA standard.
The test was carried out by North Bristol NHS Trust’s Communications Team.
The most viewed pages were tested against the DWP’s WCAG manual checks testing template using automated testing tools.