The Wheelchair Repair Service provides free of charge repairs and maintenance to any NHS issued wheelchair and associated equipment.
Repairs and services can be carried out at your home address, place of work, school or day centre.
Some Wheelchairs are subject to an annual planned preventative maintenance check and this will normally be arranged with you at a mutually convenient time and place.
Some specialist wheelchairs and seating units may be subject to a delay in repairs where stock parts may not be available and have to be ordered from the manufacturers. However, we will always try to ensure an interim repair is undertaken to provide safe ongoing use and have access to a limited range of loan wheelchairs for use while a chair is being repaired, by offering the closest chair match.
Standard repairs are attended within 5 days of the call, priority calls within 2 day.
We will also attend for an emergency breakdown at weekends, these will be within 1 day. Out-of-hours repairs at the weekend are subject to qualifying criteria; which includes (but not limited to):
- If you’re on your own (solo),
- If you cannot get to toileting, food, safety
- Breakdown away from home within service area (please note this is a repair service only, the repair service is unable to recover to home).
If in doubt, please call your relevant out-of-hours service and you will be advised accordingly. We do not operate a weekday out-of-hours emergency service. Please refer to the page relevant to your area for further information on how to contact us.
