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Contact the Patient Experience Team

Concerns
Patient Advice and Liaison Service (PALS)
pals@nbt.nhs.uk
0117 414 4569

Complaints
The Complaints Team
complaints@nbt.nhs.uk
0117 414 4567
 

Independent Health Complaints Advocacy

Independent Health Complaints Advocacy is a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care.

If you live in South Gloucestershire, this service is provided by VoiceAbility

Call: 0300 303 1660

Email: helpline@voiceability.org

 

If you live in Bristol or North Somerset, this service is provided by the Advocacy People

Call: 0330 440 9000

Email: info@theadvocacypeople.org.uk