Criteria for genetic testing of BRCA 1, BRCA 2, PALB2, ATM and CHEK2

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The Plastic Breast Reconstruction and Breast Care specialist nurses (CNS) run the BRCA 1, BRCA 2, PALB2, ATM and CHEK2 genetic testing service on a Friday afternoon from 1:30pm to 5:00pm at Gate 24, Level 1, Brunel building, Southmead Hospital.

This clinic is specifically for patients who have been newly diagnosed with breast cancer and have met one or more of the following criteria.

Eligibility criteria for BRCA1/2, PALB2, ATM and CHEK2 mainstream testing are:

  • Breast cancer (age < 40 years)
  • Diagnosed with breast cancer in both breasts under the age of <50
  • Triple negative breast cancer under the age of <60 years
  • Have been diagnosed with both breast and ovarian cancer at any age.
  • Breast cancer <45 years and a first-degree relative with breast cancer <45 years
  • Ashkenazi Jewish ancestry and breast cancer at any age
  • Non-mucinous ovarian cancer (including fallopian tube or peritoneal cancer) at any age
  • Male breast cancer any age
  • Pathology-adjusted Manchester score ≥15 or BOADICEA/CanRisk score above ≥ 10%

This is appointment may take up to an hour. This will involve counselling to open discussions on genetic testing, the implications of results and passing information to relatives plus consenting before having genetic testing. During this consultation please do ask any questions.

Once you are happy to continue with the genetic testing, two blood samples will been taken from one for your arms.

Why are two blood samples taken for testing?

  1. The first blood sample will identify if you have a genetic mutation for BRCA1/BRCA 2/PALB2/ATM /CHEK2 breast cancer.
  2. The second blood sample will be stored in a laboratory for testing in the future if any new gene tests become available or new genes found for cancer. Therefore, you will be contacted before any further testing is carried out. Hence, part of your blood sample may be used in developing and standardising genetic tests. This would be used anonymously in research.

The result can take up to 6 weeks to be completed.

Once your results are available, your breast surgeon will be able to discuss your treatment plan with you.

We also offer a phone consultation for patients to answer any concerns before and after your genetic testing. If you have any issues please do call the nurses.

How to contact us:

Gates 24A
Brunel building
Southmead Hospital
Westbury-on-trym
Bristol
BS10 5NB

Plastic Breast Reconstruction team: 0117 44 48 7000

Breast Care team: 0117 414 7018

Email: PlasticSurgeryBreastReconstructionTeam@nbt.nhs.uk or BreastCNS@nbt.nhs.uk

If you or the individual you are caring for need support reading this leaflet please ask a member of staff for advice.

© North Bristol NHS Trust. This edition published March 2023. Review due March 2026. NBT003404

Clinical Allergy - Information for Patients

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General information

Allergy UK is an organisation that has produced useful information for patients with allergies. Anaphylaxis Campaign is another very useful source of information.

New patients need be referred by their GP to be reviewed by our service. If after referral, you feel that your condition has changed or your case has become more urgent, please discuss with your GP. 

For appointment enquiries from patients who are already under our service please contact central appointments on 0300 555 0103. Existing patients should only contact our department at 0117 4143456 if they feel their allergy problem requires urgent attention.

COVID-19/ Coronavirus

Our services will flex according to the situation in the hospital and consultations may be performed by telephone or video call. We know that some patients will have seen delays in their treatment as a result of the impact of COVID-19 on our services, and we would like to apologise for any inconvenience caused.

Please access the government coronavirus website for general information and recommendations on coronavirus.

 

Last updated: 02/11/2022

 

Clinical Allergy

A guide to services in North Somerset

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About this information 

This is one of a series of regularly updated local information sheets that aim to provide commonly needed information to people with disabilities, and carers, in North Somerset.

This guide was designed by the Occupational Therapy Team to help make you aware of supporting services available to the public within North Somerset.

We try to keep our information up to date. However, we cannot guarantee that all our information is accurate - details often change and there may be changes to services which we are not aware of. If you know of a change to any of the services listed, please tell us so we can amend the details.

The information should be used as a guide only and may not cover all the organisations that can support your needs.

North Bristol NHS Trust cannot guarantee the accuracy of the information, or the quality of service provided by external organisations. No liability can be accepted for loss, damage, or injury arising out of any contract made by a private individual with any of the organisations listed.

Useful numbers

Southmead Hospital

Phone: 0117 950 5050

Southmead Outpatients Appointments Number

Phone: 0300 555 0103

Care Connect

Phone: 01275 888 801
Email: care.connect@n-somerset.gov.uk

Care Connect is a North Somerset Council service, offering impartial advice and signposting around social care needs. If more help is needed at home, Care Connect can provide information and advice on the range of support available.

Sirona Care and Health

Phone: 0300 125 6789
Email: sirch.northsomersetspa@nhs.net

Sirona provides community health and rehabilitation services. You will need to be referred to them by a healthcare professional.

Medequip

Phone: 0330 053 3655
Email: bnssg@medequip-uk.com

If you no longer need the adaptive equipment or mobility aids provided by the Occupational Therapist or Physiotherapist to assist you at home, you can call Medequip and they will arrange to collect it.

Alternatively, you can return the equipment by leaving the items in one of the big blue bins by the main entrance to the Brunel building at Southmead Hospital. If you cannot find the bins, the volunteer ‘Move Makers’ in the Brunel Building atrium will be able to direct you.

Going Home from Hospital service

Phone: 01934 636 363 extension 3193
Email: hospitalteam@alliancehomes.org.uk

Offers free housing-related support to anyone over the age of 18 living within North Somerset, regardless of your housing situation.

They help with referrals/signposting for aids and adaptations including key safes and emergency alarms, benefit checks, support with housing issues, reducing social isolation and support for unpaid carers. They also support to access services such as social care, meal services, and other home help support.

Shopping/prescription support

If you are unable to get to the shops for food/groceries or to the chemist then there are several different options, depending on your circumstances, needs, and level of mobility.

Phone shopping services

There are companies who can take your shopping order over the phone and deliver it to your door. Payment is normally by debit or credit card over the phone. Contact your local retailer directly to find out if they offer this service.

Online shopping services

Many supermarkets offer an online home delivery service for shopping/ groceries including Asda, Co-op, Iceland, Morrisons, Ocado, Sainsbury’s, Tesco and Waitrose. There is a delivery charge and usually a minimum spend applies. Payment is by debit or credit card. You will need register for the service online. Check out their websites for more information.

In addition to supermarket chains, there are also stand-alone grocery delivery services, such as Milk and More, which deliver direct from selected suppliers.

Phone: 0345 606 3606
Website: Milk Delivery Near Me | Fresh Milk Delivered | Milk & More

Chemists

Many local chemists are able to deliver your usual prescribed medications to your home. You will need to speak to your chemist about this. This may be a chargeable service.

Getting to your local supermarket, shopping centre, or chemist

Community Transport services offer help for people with limited mobility to travel door-to-door for shopping trips, medical appointments, and days out. Please see below for details.

Chew Valley Community Transport

Volunteer drivers take passengers to medical appointments including GP, dentist, optician, and hospitals. Passenger pick up areas covered: all of the Chew Valley including Dundry, Blagdon, Winford, Felton, and Regil Transport to North Somerset areas, BANES and Bristol

Phone: 01275 333 430

Congresbury Community Transport

For residents of Congresbury and the surrounding area.

Phone: 01934 257 247

Nailsea and District Community Transport

For residents of Nailsea, Clevedon, Portishead, Gordano, Felton, Yatton, Long Ashton, and the surrounding areas. Dial-a-ride annual membership scheme, minibus hire, trips, and outings.

Phone: 01275 855 552
Website: ndct.co.uk 
Email: office@ndct.co.uk

Weston and District Community Transport

For residents of Weston-Super-Mare and the surrounding areas. Dial-a-ride annual membership scheme, ‘Weston Wheels’ for medical appointments (01934 629 657), shuttle bus service.

Phone: 01934 644 373 (for bookings) 01934 611 955 (enquiries)
Website: Homepage - Weston & District Community Transport
Email: bookings@wdct.co.uk

British Red Cross

The Red Cross can provide short-term services for people who live alone, or whose family and friends are not able to assist. Services include help with everyday tasks such as picking up prescriptions or shopping. You will need to call directly to discuss how they can help you.

Phone: 0117 301 2601
Website: The British Red Cross | Worldwide Humanitarian Charity
Email: FirstCallBristol@redcross.org.uk

NHS Responders service

NHS Responders in your area may be able to assist with shopping, medication delivery, community access and welfare checks over the phone.

Phone: 0808 1963 646

Meal provision

Community Meals – North Somerset Council

Phone: 01275 882 155
Email: community.meals@n-somerset.gov.uk

NSC Community Meals deliver hot meals to people who have difficulty preparing food. This can be for a short time whilst recovering from an illness, or long term if you need it. The service is also a welfare check.

The hot meals are delivered around midday and are ready to eat. It will include a hot main dish and a pudding.

Orchard Care Meals on Wheels

Website: www.orchardcare.co.uk/meals-on-wheels

Phone: 01934 622 539 (Pine Lodge Care Home, Weston-super-Mare)

Orchard Care provides a service in Weston-super-Mare only where they deliver freshly cooked meals to your home. These meals are prepared daily in the professional kitchens of their local care home. Additionally, their staff can assist with a welfare check and lunchtime medication at the same time of the delivery. For this service, they charge 1/4 of an hour for the carer’s time, plus the cost of the meal. You can choose from a main meal and pudding. All meals are freshly prepared and can be frozen and reheated as needed.

Frozen ready meals delivered to your door

There are many companies which can deliver meals to you. Choose your meals and either place your order online or call them directly. You can pay by debit or credit card when placing your order but some companies allow you to pay the driver by cash or cheque on delivery.

There is a wide range of foods available to cater for all types of dietary requirements, from vegetarian to pureed meals. Meals can usually be heated in a microwave or oven and come with full instructions. If you find the instructions difficult to read, your delivery driver can re-label your meals to make this more accessible.

Oakhouse Foods

Website: Ready Meals | Home Delivered Meals and Desserts | Oakhouse Foods
Phone: 0333 370 6700

Meals must be stored in a freezer.

Parsley Box – minimum order value

Website: Parsley Box | Homepage
Phone: 0131 326 0131

Meals do not need fridge or freezer storage. Delivery to front door only.

Wiltshire Farm Foods

Website: Ready Meals Delivered - Wiltshire Farm Foods
Phone: 01275 371 993

Meals must be stored in a freezer.

Home adaptions and repairs

Home adaptations and equipment can help you to:

  • Enter and leave your home.
  • Wash, bathe and use the toilet.
  • Use living and sleeping areas.
  • Use food preparation and cooking areas.
  • Access the garden.
  • Reduce risks in your home related to your condition.

Care Connect (listed under useful numbers) can offer help to any adult in need of home adaptations. However, there may be a waiting list and there are criteria for funding. It may also be helpful to contact the services below:

Handyperson Service (AMS Electrical)

Website: AMS
Phone: 01934 520 116
Email: info@amselectricalservices.co.uk (preferred for bookings)

This service is available to North Somerset residents who are aged 60 or over and/or who are registered disabled, for small essential works. The cost of labour is subsidised by the council.

The service covers:

  • Fitting internal and external grab rails, banisters, and bed rails.
  • Fitting key safes.
  • Fitting smoke alarms, carbon monoxide alarms and low energy light bulbs.
  • Security improvements.
  • Energy efficiency works.
  • Access issues and door entry.
  • Small plumbing jobs.
  • Fitting bed and chair raisers.
  • Small complete electrical jobs.
  • Small carpentry jobs.
  • Securing or repairing paving slabs and paths.
  • Cleaning and clearing paths for access.
  • Fitting external door and window locks, door chains and other home security products.
  • Repairs to walls (plaster, render, pointing).
  • Health and safety works.

The Motex Equipment and Demonstration Centre

Phone: 01275 888 804
Email: EDC@n-somerset.gov.uk
The Motex Centre, North Somerset Council, BS23 3YM.

This council-run equipment and demonstration centre has a wide range of equipment, adaptations, and assistive technology for you to trial. Staff offer advice on the equipment on site, and can inform you about other equipment providers, and funding for adaptations. Equipment can be purchased from the centre, with home delivery available for larger products. Contact them for free assessments and advice and to book an appointment.

Aids and adaptations include:

  • Stair lifts.
  • Automatic toilets.
  • Adapted kitchens.
  • Phoneecare.
  • Level access showers.
  • Steps and ramps.
  • Seating.

We Care Home Improvements

Phone: 0300 323 0700
Email: info@wecr.org.uk
Website: We Care Home Improvements

We Care provide a chargeable handyman and home adaptation service. These services include:

  • Installing grab rails.
  • Supplying and fitting a key safe.
  • Repairing window handles.
  • Gutter clearing.
  • Fixing taps.
  • Basic gardening.
  • Bathroom and kitchen adaptations.
  • ‘Making space’ service with peer support group.
  • Home independence centre (appointment only).

Equipment hire and purchase

There are a number of shops throughout North Somerset which sell aids and equipment to increase independence around the home. Some offer equipment to hire for either short- or long-term use or may be able to offer secondhand equipment.

If you are uncertain of your needs speak to your Occupational Therapist or, if you have already been discharged from hospital, it is worth visiting the Motex Equipment and Demonstration Centre (listed in previous section), or contacting Care Connect (listed under Useful Numbers) to request a new Occupational Therapy assessment.

Better Mobility - Clevedon

Website: Better Mobility - Clevedon, North Somerset - Home
Phone: 01275 402 965

Sell and hire a range of products from mobility scooters, stairlifts, electric beds and riser recliners, walking aids and wheelchairs, to small daily living aids, shoes, and incontinence aids.

Dalesway Mobility– Weston-Super-Mare

Website: Mobility Aids Weston-super-Mare | Dalesway Mobility Ltd
Phone: 01934 642 002

Sell and hire wheelchairs and scooters, stairlifts, and walking aids.

Red Cross Wheelchair Hire - Warmley

Website: Hire a wheelchair | Easy and affordable | British Red Cross
Phone: 0117 301 2606

Hire child, adult and heavy-duty wheelchairs, commodes, and toilet aids

Delivery service available.

Weston Mobility – Weston-Super-Mare

Website: www.wmukmobility.co.uk
Phone: 01934 516 896

Sell, hire, buy, repair and service a range of products from mobility scooters, stairlifts, riser recliners, walking aids, wheelchairs and small daily living aids.

Wilmott Mobility - Yatton

Website: Wilmott Mobility Products | Yatton, Bristol
Phone: 01934 838 363
Email: wilmottmobility@gmail.com

Sell, repair and service a range of products from mobility scooters, stairlifts, walking aids and wheelchairs, pressure cushions and riser recliners, to daily living aids, bathing and incontinence aids.

Secondhand furniture shops

If following your hospital stay you have been advised that alternative furniture would help you manage at home, secondhand furniture shops may be able to provide what you need. You will need to visit the shops to see what they currently have available.

British Heart Foundation

Website: Shop locally or online - BHF
Shop: 9 Weston Retail Park, Weston-Super-Mare, BS23 3YY
Phone: 01934 331 575

St. Peter’s Hospice

Website: Second Hand Furniture in Bristol - St Peter's Hospice
Shop: 126 High Street, Nailsea, BS48 1AH
Phone: 01275 810 703

Home safety

Centre for Sustainable Energy

Website: Home - Centre for Sustainable Energy
Phone: 0800 082 2234
Email: home.energy@cse.org.uk

The Home Energy Team provides free and impartial energy-saving advice. They can advise and support you with the following:

  • Topping up prepayment meters.
  • Gas, electricity, and water bills.
  • Switching supplier.
  • Benefits advice.
  • Debt advice.
  • Grants and Funding.
  • Housing.

Avon Fire and Rescue Home Safety Checks

Website: Home fire safety - Avon Fire and Rescue Service
Phone: 0117 926 2061

For those who are eligible (see below) they offer a free pre- arranged visit to your home to carry out a fire safety assessment, and give you advice on how to stay safe from fire (such as what to do in the event of a fire, planning an escape route), cooking, and electrical safety.

They will fit smoke alarms and replace faulty ones free of charge and can offer additional fire safety equipment or referral to different organisations for further support.

Those who are eligible:

  • Aged 65 years or over.
  • Have sight and/or hearing loss.
  • Have mobility concerns.
  • Have mental health concerns.
  • Have memory concerns.
  • Are unable to escape unaided if there is a fire.
  • Are a family with children under the age of 5.

We Care Home Improvements

Website: We Care Home Improvements
Phone: 0300 323 0700
Email: info@wecr.org.uk

We Care can provide home safety checks to identify safety hazards, including trip and falls risks, health risks, lack of necessary facilities and evidence of fuel poverty. They can arrange for the work to be done through their own handyperson service, or through working with local statutory bodies to source funding and tradespeople for essential works.

Warm and Well

Phone: 0800 500 3076
Website: Warm and Well | a fitter home for a healthy future

Warm and Well provide free energy efficiency advice for homeowners and private tenants to help you stay warmer and healthier in your home. Advice ranges from simple changes you can make, to helping you access grants for insulation or providing information about renewable technologies. They can help you reduce your energy bills, switch your energy tariff or supplier, or find local installers and tradespeople. They may be able to offer you a free home energy visit.

Priority Services Register

If you are a vulnerable or disabled person living at home, you may be able to join your energy supplier’s Priority Service register – contact your supplier to see if you are eligible. Being on the register ensures you get:

  • Advance notice of planned power cuts.
  • Priority support in an emergency.
  • Access to the Identification Scheme. This is to reassure you that callers, for example meter readers, are genuine.
  • Priority support when calling your network operator
  • Access to the Nominee Scheme. Customers can ask their supplier to send communications (such as account statements or bills) to someone you have nominated, instead of you.
  • Prepayment meter support.
  • Meter reading services at appropriate intervals.
  • Account and bill information in an accessible format, for example in larger print or braille.
  • Access to the Nominee Scheme. Customers can ask their supplier to send communications (such as account statements or bills) to someone you have nominated, instead of you.
  • Prepayment meter support.
  • Meter reading services at appropriate intervals.
  • Account and bill information in an accessible format, for example in larger print or braille.

Cognitive services – wellbeing support

Being well is not only about physical health - we all need support and companionship, especially after a period of being unwell. In North Somerset, there are many services, groups and charities which can help support you with all aspects of health and wellbeing. Information can be found on the North Somerset council website: Adult social care and support | North Somerset Council

Or phone: 01934 888 888

Support includes:

  • Advice on a healthier lifestyle
  • Advice on looking after your Mental Health.
  • Health advice for young people (aged 16-25 years)

Community Connect

Website: Connect with your community in North Somerset
Phone: 01275 888 803
Email: communityconnect@curo-group.co.uk

Community Connect is an information and advice service for adults aged over 50, funded by North Somerset Council. It offers:

  • Information and advice over the phone, face-to-face or by email.
  • Tailored support to stay connected and active in the community.
  • Signposting to local services and agencies.
  • Social prescription service.
  • Support to set up groups and activities that benefit the local area.

VitaMinds

Phone: 0333 200 1893
Website: NHS Talking Therapy | Vita Health Group

VitaMinds offers a free, confidential service on behalf of the NHS. They provide various psychological therapies for conditions such as depression, anxiety, sleep disorders and post-traumatic stress disorder. Support is delivered either face-to-face, by phone, online, or in a group setting. You can refer yourself by giving them a call or by filling in the online form.

Befriending

Befriending is where a volunteer from an organisation can either visit you or give you a call on an ongoing basis to offer support, company, and conversation. It especially helps people who are feeling isolated and lonely. There is not normally a charge for this service.

Age UK

Phone: 01823 345 613
Website: Welcome to Age UK Somerset

Re-engage

Website: Re-engage: the charity reducing loneliness in later life
Phone: 0800 716 543

Memory Services

If you have noticed a deterioration (getting worse) in your memory, then please contact your GP for appropriate follow-up and support. If this is affecting how you are coping at home, please contact Adult Social Care for a free Occupational Therapy assessment.

Silverline (run by Age UK)

Website: The Silver Line Helpline
Phone: 0800 470 8090 (open 24 hours a day, 7 days a week)

Memory Services

If you have noticed a deterioration in your memory, then please contact your GP for appropriate follow-up and support. If this is affecting how you are coping at home, please contact Adult Social Care for a free Occupational Therapy assessment.

Alzheimer’s Society

Website: Alzheimer's Society
Phone: 0300 1313 945
Email: north.somerset@alzheimers.org.uk

Provide support and information to people with Dementia, and their carers, including:

  • Carer support groups.
  • Tea dances.
  • Social activity groups.
  • Singing for the Brain.

Information for carers

A carer is someone who provides support to family or friends who could not manage without this help. Carers also need to look after themselves and there are some organisations in North Somerset which can provide advice, help, and support for you.

Care Connect

Website: Support for carers | North Somerset Council
Phone: 01275 888 801
Email: care.connect@n-somerset.gov.uk

Care Connect can arrange for a worker from Adult Social Services to carry out a Care Assessment. If you meet the eligibility criteria, support can be arranged by North Somerset Council. A financial assessment will determine whether any services arranged would be chargeable.

Carers’ Support Service

Website: Support for carers | Alliance Homes
Phone: 03000 120 120 (option 3)

The Carers’ Support Service in North Somerset is led by Alliance Homes. You can register as a carer with this service without having had a carer’s assessment. They offer:

  • Information and advice.
  • Referrals and signposting.
  • Various support groups and activities.
  • Counselling service and wellbeing advice.
  • Help with financial support and benefits.

Carers UK

Website: UK | Carers UK
Phone: 0808 808 7777
Email: advice@carersuk.org

A national charity that provides expert information and advice about all aspects of caring for someone, including financial issues, looking after yourself, and housing. They can also connect you with local carer support.

Please ask the Occupational Therapy team if you would like further advice or support.

© North Bristol NHS Trust. This edition published March 2025. Review due March 2028. NBT003348

It's okay to ask

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Find out about shared decision making at NBT. 

Support your local hospital charity

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See the impact we make across our hospitals and how you can be a part of it. 

Fundraise for Research

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Seeking a thrill and the opportunity to make a real difference? Fundraising is the perfect feel-good activity, combining your personal goals with a charitable cause.

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Through Southmead Hospital Charity, you can get involved in a variety of fundraising events such as the Great Bristol Run, Bath Half Marathon, Skydiving for Southmead, and many more – all to benefit pioneering research.

Without these pledges from the public, we couldn’t deliver the vast array of research that takes place at North Bristol NHS Trust. Your support in raising these vital funds allows us to live up to our reputation as a centre of excellence for patient care, and a world leader in health research.

Raise money for Research


On behalf of the entire Research Team, thank you for supporting research at North Bristol NHS Trust.

Support Research

Doctor conducting research at NBT

With your help, we can fund ground-breaking medical research for generations to come.

Meet the Research & Development Team

Research Nurses at NBT

Want to find out more about our research? Simply get in touch with a member of our team here.

Contact Research

Research & Development
North Bristol NHS Trust
Level 3, Learning & Research building
Southmead Hospital
Westbury-on-Trym
Bristol, BS10 5NB

Telephone: 0117 4149330
Email: research@nbt.nhs.uk

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Donate to Research

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Whether it’s a one-off donation, or a commitment to regular giving, your generous contributions are a key factor in supporting our clinical research studies and related developments.

Southmead Hospital Charity logo

Since the beginning of the pandemic, donors have given over £300,000 to support research at NBT, significantly boosting our efforts to find the best treatments for COVID-19, in addition to our other ongoing research. These donations have benefited thousands of our patients through enhanced healthcare measures and improved quality of life.

Donating to Research could not be easier through Southmead Hospital Charity. Whatever you can give, your donation powers our work to make your NHS better today, and for tomorrow's generation.

Donate to Research today


If you would like to discuss giving a large donation, donating to a specific research fund, or are interested in leaving a gift in your will, please get in touch with us via:

Sally Bennett, Head of Fundraising
Email: sally.bennett@nbt.nhs.uk 
Telephone: 0117 414 3897

Alternatively, you can donate by phone on 0117 414 0170 or by cheque. Simply address your mailing to:

Southmead Hospital Charity Research Fund
Kendon House
Southmead Hospital
Bristol
BS10 5NB

On behalf of the entire Research & Innovation Team, thank you for supporting research at North Bristol NHS Trust.

Support Research

Doctor conducting research at NBT

With your help, we can fund ground-breaking medical research for generations to come.

Meet the Research & Development Team

Research Nurses at NBT

Want to find out more about our research? Simply get in touch with a member of our team here.

Contact Research

Research & Development
North Bristol NHS Trust
Level 3, Learning & Research building
Southmead Hospital
Westbury-on-Trym
Bristol, BS10 5NB

Telephone: 0117 4149330
Email: research@nbt.nhs.uk

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Research Accreditation

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Research & Innovation at North Bristol NHS Trust are extremely proud to hold an Investors in People accreditation in recognition of the way it develops, supports and motivates its staff.

Based on 25 years of leading practice, the Investors in People standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.

To secure the award, NBT had to meet a minimum of 65 evidence accreditation standards. These standards cover a wide and diverse mix of areas, including; Strategy and Values, Leadership, and Learning & Development.

On receiving the news, Helen Lewis-White, Deputy Director of Research & Innovation, said:

“We are delighted to have been awarded a Silver accreditation, which is a fantastic achievement for the whole team. Our ‘One Team, One Vision’ ethos has enabled a team of over 120 research nurses, allied health professionals, pharmacists and research support staff to be focused on our goal of improving patients’ health by giving them the opportunity to take part in healthcare research.”

By supporting its staff to develop their skills, knowledge and clinical qualifications, NBT is able to ensure that patients always come first, and that the local community sits at the heart of all it does.

Investors In People Silver Award

 

About Research & Development

NBT Researcher

Find out more about our research and how we're working to improve patient care.

View Our Research

Doctor conducting research at NBT

Explore the ground-breaking research currently taking place at North Bristol NHS Trust.

Contact Research

Research & Development
North Bristol NHS Trust
Level 3, Learning & Research building
Southmead Hospital
Westbury-on-Trym
Bristol, BS10 5NB

Telephone: 0117 4149330
Email: research@nbt.nhs.uk

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Upper Gastrointestinal Clinical Nurse Specialists

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Upper Gastrointestinal Clinical Nurse Specialist Team

The Upper Gastrointestinal Clinical Nurse Specialists are experts in cancer care; we work as part of the Cancer Support Team. We can answer your questions and give you information about your diagnosis, treatment, and support available during and after your care. The nurses are Clodagh Hershbein, Lydia Gibbons, and Maria Jimenez.

Cancer Support Worker (CSW) 

The Cancer Support Team also has Support Workers. They are trained to provide support and information about physical, emotional, and practical concerns to help you self-manage your recovery and return to a healthy a lifestyle as soon as possible. Our Cancer support worker is Tina Cordy.

What we offer

  • Nurse-led clinics.
  • Personalised information about treatment options.
  • Education and self-management guidance.
  • Sign-posting to other agencies.
  • Referrals to other specialist teams.
  • Phone advice and support.
  • Follow up support clinics.

Personalised Care and Support Planning (PCSP)

Personalised Care and Support Planning is a conversation and assessment you will be offered with your Clinical Nurse Specialist and/or Cancer Support Worker, to help discuss your health and wellbeing in relation to your cancer. It will assess your individual needs and concerns, to understand what matters to you.

Personalised Care and Support Planning includes sharing information with you about diet, physical activity, fatigue, and other practical information relevant to you. This can include anything from emotional support, to signposting you to local support services, such as benefits advice.

Making decisions about your healthcare

At NBT we encourage you to be a partner in your healthcare. When patients work with healthcare professionals to make decisions about their healthcare plan and treatment, this is called shared decision making. Shared decision making ensures you are supported to make decisions that are right for you.

This means supporting you to choose tests and treatments based on medical evidence, as well as your individual preferences, beliefs, and values.

It can be helpful to write down questions you have for your healthcare team. You should bring these, and a pen and paper to make any notes when you have appointments.

Some questions that might be helpful to ask:

  • What are my options?
  • What are the possible benefits and risks of those options?
  • What support and information is available to help me make my decision?

Shared decision making matters to us. Tell us what matters to you. 

NGS Macmillan Wellbeing Centre 

We offer help and information about different kinds of cancers and treatments. We also talk about money, benefits you might get, what to eat, and exercises to do. If you have concerns or just want to talk with one of the team, we have time to listen and help you.

The centre offers ‘drop-ins’ for coffee and a chat or appointments for specific needs. 

Opening times: Monday to Friday, 08:30 - 16:15.

Phone: 0117 414 7051 

Cancer Information Session

As part of your routine care you may be invited to a group education and support session at, or soon after the time of a cancer diagnosis. 

The session provides: 

  • Information about cancer and related topics that help you participate in your care and recovery.
  • The opportunity to meet other people with similar experiences.
  • Help to enable you to make choices best suited to you.

Venue: NGS Macmillan Wellbeing Centre, Southmead Hospital

Days and times: Monday 13:30-14:30, Thursday 10:00-11:00. 

Patients transferring to another hospital

If you are referred to another hospital for ongoing treatment, we remain as your key worker, or you may be transferred to a team at the other hospital. This will be discussed with you on an individual basis. 

How to contact us

Department of Surgery
Gate 38, level 3
Southmead Hospital
Westbury-on-trym
Bristol
BS10 5NB

Phone: 0117 414 0515

Monday to Friday, 08:00 - 16:00

© North Bristol NHS Trust. This edition published September 2024. Review due September 2027. NBT003246

Upper Gastrointestinal Cancer Nurse Specialist and Support Team

Regular Off Off

The Clinical Nurse Specialist Team

The upper gastrointestinal clinical nurse specialist (CNS) are nurses who specialise in upper gastrointestinal cancer, we work as part of the multi-disciplinary team, alongside healthcare professionals. We provide information about your diagnosis, treatment options, specialist support and information to you, your family and carers throughout your cancer treatment and follow up care.

We provide a link and point of contact for you and your family and are your designated key worker.

Cancer Support Worker

The cancer support worker (CSW) works as part of the cancer care team alongside registered practitioners to help improve care for people with cancer, helping patients to self-manage their recovery and return to leading a healthy life. The CSW is not a qualified clinician, but is trained and experienced in supporting people with a cancer diagnosis.

CSW’s can offer practical and emotional support, sign posting, and information about lifestyle changes, such as diet, physical activity, benefits referrals and local support.

What we offer

  • Nurse-led clinics, telephone clinics.
  • Personalised information about treatment options.
  • Education events and self-management programmes.
  • Holistic needs assessments and individualised care plans.
  • Sign-posting to other agencies.
  • Referrals to other specialist teams.
  • Introduction to the Macmillan Wellbeing Centre.
  • Telephone advice and support.

We are happy to discuss any issues with nominated relatives or carers, but we must gain permission to do so from you the patient beforehand.

Patients transferring to another hospital

If you are referred to another hospital for ongoing treatment we may remain as your key worker or you may be transferred to a team at the other hospital. This will be discussed with you on an individual basis.

Holistic Needs Assessment

A holistic needs assessment (HNA) is a simple questionnaire that is completed by a person affected by cancer. It allows you to highlight the most important issues at the time of your diagnosis, and after treatment.

The questionnaire can be completed on a tablet (portable touch screen computer) with your nurse or key worker during your outpatient appointments, or at home using your own computer. You will need an access code to complete the questionnaire at home – please speak to your nurse or key worker to find out how to get an access code.

This information is then used to create an individualised care and support plan by your nurse or CSW.

Concerns covered by the HNA include:

  • Physical concerns: indigestion, tiredness, changes in weight, moving around, appearance, etc.
  • Practical concerns: taking care of others, work or education, transport or parking, housing, pets, etc.
  • Emotional concerns: uncertainty, anger and frustration, sadness or depression, independence, body image, intimacy, etc.
  • Family or relationship concerns: Partner, children, person who looks over me, person I look after, etc.
  • Spiritual concerns: Faith or spirituality, meaning or purpose of life, etc.
  • Information or support: exercise and activity, diet and nutrition, health and wellbeing, patient or carers group, etc.

Cancer Information and Support Clinic

As part of your routine care you will/may be invited to a group education and support session for patients and their families/friends/carer at or soon after the time of a cancer diagnosis. The aim is to provide information to you about the range of topics relating to cancer that help you take control and participate in your care and recovery. It is an important and necessary part of the support that we offer so that you can make choices best suited to you.

The clinics provide an opportunity to meet other people with similar experiences, providing reassurance, reducing anxiety and the sense of isolation some people feel.

The clinic is held in the NGS Macmillan Wellbeing Centre at Southmead Hospital and is run twice a week by the Cancer Support Workers. The session lasts for approximately 2 ¼ hours with refreshment break (tea, coffee and biscuits provided).

NGS Macmillan Wellbeing Centre

The NGS Macmillan Wellbeing Centre, at Southmead Hospital, is available to help anyone affected by cancer; whether you are someone who has just been diagnosed, in the middle of or finished treatment, or whether you are a friend, family member or carer of someone with cancer.

Staff at the centre can signpost patients to information, support and practical advice to help you live well through treatment and beyond.

The centre is open Monday to Friday from 9.30am until 4pm. The telephone number is: 0117 414 7051.

Pop in for a chat or call to find out more about what we can offer and how we may be able to help.

Useful websites

Macmillan Cancer Support: www.macmillan.org.uk

Cancer Research: www.cancerresearchuk.org

How to contact us:

Upper GI Cancer Nurse Specialists: 0117 414 0515

Macmillan Wellbeing Centre: 0117 414 7051

Southmead Hospital
Westbury-on-Trym
Bristol
BS10 5NB

If you or the individual you are caring for need support reading this leaflet please ask a member of staff for advice.

© North Bristol NHS Trust. This edition published May 2020. Review due May 2022. NBT003246

Urology Cancer Clinical Nurse Specialist and Support Team

Regular Off Off

The Clinical Nurse Specialist Team

The Urology Clinical Nurse Specialists are experts in urological cancer care, we work as part of the Cancer Support Team. We can answer your questions and give you information about your diagnosis, treatment, and support available during and after your care.

Cancer Support Worker (CSW) 

The Cancer Support Worker is a non-registered member of the cancer support team. They have received training to provide support and information about physical, emotional, and practical concerns to help you self-manage your recovery and return to as healthy a lifestyle as soon as possible.

Personalised Care and Support Planning (PCSP)

Personalised Care and Support Planning is a conversation and assessment offered with your Clinical Nurse Specialist and/or Cancer Support Worker to help discuss your health and wellbeing in relation to your cancer. It will assess your individual needs and concerns, to understand what matters to you.

Personalised Care and Support Planning includes sharing information with you about diet, physical activity, fatigue, and other practical information relevant to you. This could include anything from emotional support to directing you to local support services, such as benefits advice.

Making decisions about your healthcare

At NBT we encourage you to be a partner in your healthcare. When patients work with healthcare professionals to make decisions about their healthcare plan and treatment, this is called shared decision making. Shared decision making makes sure you are supported to make decisions that are right for you. This means supporting you to choose tests and treatments based on medical evidence, as well as your individual preferences, beliefs, and values.

It can be helpful to write down questions you have for your healthcare team. You should bring these, and a pen and paper to make any notes when you have appointments. 

Some questions that might be helpful to ask:

  • What are my options?
  • What are the possible benefits and risks of those options?
  • What support and information is available to help me make my decision?

Shared decision making matters to us. Tell us what matters to you. 

NGS Macmillan Wellbeing Centre 

We offer help and information about different kinds of cancers and treatments. We also talk about money, benefits you might get, what to eat, and exercises to do. If you have concerns or just want to talk with one of the team, we have time to listen and help you.

The centre offers ‘drop-ins’ for coffee and a chat or appointments for specific needs.

Opening times: Monday to Friday, 08:30 - 16:15

Phone: 0117 414 7051 

Cancer Information Session

As part of your routine care you may be invited to a group education and support session at, or soon after the time of a cancer diagnosis.

The session provides:

  • Information about cancer and related topics that help you participate in your care and recovery.
  • The opportunity to meet other people with similar experiences.
  • Help to enable you to make choices best suited to you.

Venue: NGS Macmillan Wellbeing Centre, Southmead Hospital

Days and times: Monday 13:30 - 14:30, Thursday 10:00 – 11:00

How to contact us

Urology Cancer Clinical Nurse Specialists

0117 414 5009

Urology Cancer Support Worker

0117 414 0045

0117 414 0542

© North Bristol NHS Trust. This edition published June 2024. Review due June 2027. NBT003170.

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See the impact we make across our hospitals and how you can be a part of it. 

Macmillan Wellbeing Centre

MWBC Sign with Cherry Blossom

The NGS Macmillan Wellbeing Centre, at Southmead Hospital, offers support and information to anyone affected by cancer. Whether you are someone who has just been diagnosed; in the middle of, or finished treatment, or a friend, family member or carer of someone with cancer. 

Living well with and beyond cancer

Regular Off Off

Introduction to this booklet

Receiving a diagnosis of cancer is different for everyone and affects each person in an individual way. However, research and patient experience indicate that it can be common for people to feel a variety of emotions that may include fear, anxiety, low mood, confusion, anger, sadness, denial, relief.

In the same way that the emotions people experience upon receiving a cancer diagnosis are unique to each individual, the ways in which people access support and the strategies they find helpful can vary too.

This leaflet brings together a variety of suggestions for helping and supporting individuals through difficult and challenging periods in their lives, as well as information on the support we offer here at North Bristol NHS Trust.

It is important to remember that professional help and support is available. Talking to your doctor or nurse to access support in your area may be the first step. Many areas also offer ‘buddy systems’ or have support groups.

Remember, if you encounter difficulties related to your cancer or treatment, even if it is some time after treatment ends, you are still able to access support.

For a list of options for support we provide at Southmead Hospital, please turn to page 11.

Physical Activity

Physical activity is any form of exercise or activity involving movement that uses your muscles. It helps to improve your physical and psychological health. Being fitter and stronger will really help you to manage your daily activities, as well as increasing the level of feel-good chemicals (endorphins) in the body. This can be a positive way of coping with the sometimes overwhelming intensity of emotions.

Physical activity is recommended by the National Cancer Institute and the British Association of Sport and Exercise Science. They advise that physical activity is safe and effective before, during and after cancer treatment.

There is research evidence that physical activity can help in the following ways:

  • Reduce side effects of treatment such as fatigue
  • Improve quality of life
  • Reduce the risk of cancer coming back
  • Help look after your heart and manage other health problems
  • Reduce anxiety and depression
  • Help maintain a healthy weight
  • Strengthen your muscles, joints and bones
  • Improve your flexibility and help keep you supple
  • Increase your confidence

The Macmillan ‘Move More’ pack is an excellent resource that covers all of these points in more detail and also advises how to become more active at the different stages of cancer, how much activity is recommended and how to get started. It guides you through exercises that can be done at home and includes lots of everyday activities like walking, housework and gardening. This is available from the Macmillan Wellbeing Centre.

The Energise exercise programme is also available to introduce people to a supported environment to begin exercising. You can self-refer or you can be referred by your nurse specialist or another medical professional. Full details of Energise and other physical activity programmes near to you are available at the Macmillan Wellbeing Centre.

Diet

Eating well can sometimes prove challenging following a cancer diagnosis, due to the physical side-effects of certain cancers and their treatments. Optimising your intake to achieve the most balanced diet possible can have many positive health benefits, including improved immune system function, better energy levels and improved mood. Specialist dietary advice may be provided following a cancer diagnosis/ treatment, which should always be adhered to.

Recommendations from the World Cancer Research Fund for living well following a cancer diagnosis encourage you to:

  • Consume more; fruits/vegetables/beans (aim for a minimum of 5 portions per day)
  • Choose wholemeal/wholegrain cereals where possible
  • Limit red meats to <500g per week
  • Avoid processed meats
  • Reduce salt to less than 6g/day
  • Avoid/minimise alcohol
  • Be a healthy weight
  • Avoid nutritional supplements unless they have been recommended by your medical team, or a registered Dietician

If you would like further nutritional information, comprehensive literature can be obtained from the NGS Macmillan Wellbeing Centre.

For further support, please complete a self-referral form to see our Specialist Dietician for a 1:1 consultation. Referral forms are also available from the centre.

 

Sleep

It might sound obvious, but a good night’s sleep can profoundly affect how well or poorly equipped we feel to face the challenges of each new day. Getting into a healthy sleep routine can help us to feel more physically and mentally able to function on a daily basis. A healthy sleep routine might involve:

  • Keeping regular hours - Going to bed and getting up at the same time each day and avoiding daytime naps will help programme your body to better sleep.
  • Creating a restful sleeping environment - as quiet and dark as possible. Try and make sure your bed is comfortable, with distractions (e.g. TV) relegated to another room.
  • Reducing stimulants (e.g. alcohol, caffeine, nicotine) in the evenings as they are known to disrupt sleep quality. Instead have a warm, milky drink or herbal tea.
  • Exercising regularly, but not too close to bedtime
  • Keeping a ‘worry pad’ - before bedtime, jot down any worries on your mind. The goal is to avoid doing these things when you’re in bed trying to sleep and spend time the next day thinking through them.
  • Practising relaxation - have a warm bath, listen to quiet music or do some gentle yoga to relax mind and body.
  • Don’t struggle in bed - If you can’t sleep, try not to lie there worrying about it. If after a while you realise you’re not getting to sleep, get up and do something you find relaxing until you feel sleepy again, then return to bed. This is so your mind associates your bedroom with a place for sleeping, not stress.

There is no ‘right’ way to feel

Having a positive mental attitude during and after cancer treatment can be beneficial. However, it is normal to feel a range of emotions when you are coping with treatment and recovering from it and allowing yourself to feel these without pressure to remain endlessly positive is important. Having the opportunity to talk openly and honestly about how you are feeling can be invaluable, whether this is with friends and family or through a support group or Living Well Course (see page 11).
If you feel that your mood is getting in the way of you being able to do things that matter to you (e.g. at home or work) then it is worth seeing your GP or nurse specialist to talk about options for psychological support.

Mindfulness

It’s common to find our mind worrying about the future or dwelling on the past, but this can turn up feelings of worry and low mood. Mindfulness techniques can help you to let go of the struggle with difficult thoughts and feelings and focus on the present moment. With practice, mindfulness can have a wide range of benefits including reduced depression and worry, increased sense of calm and ability to cope with physical symptoms (like pain and fatigue), as well as an enhanced wellbeing generally.

You can get information about mindfulness techniques and courses from the Macmillan Wellbeing Centre here at Southmead Hospital and Penny Brohn in Pill (www.pennybrohn.org.uk).

Body confidence

Experiencing cancer and treatment for cancer may have an impact on your appearance and the way in which you might see your body or feel about the way you look. Tips for dealing with changes in appearance include:

  • Planning and practising ways to confidently answer any comments or questions.
  • Taking steps to feel better about your appearance e.g. attending a Look Good Feel Better workshop (contact Macmillan Wellbeing).
  • Physical activity and exercise can improve how you feel about your body whilst releasing feel-good chemicals into your system.
  • Keeping a journal or express your thoughts, worries and anxieties in writing or in a creative visual way that allows you to help process difficult emotions.
  • Talking to others and letting them know if you need more support.

It can feel difficult to adjust to, and talk about, changes in appearance. However, keeping your feelings to yourself can sometimes stop you doing things you enjoy or getting the right help. It can help be helpful to talk about your feelings with someone you trust and who you feel comfortable or you may find it helpful to write down your questions or concerns and share these with your health professional.

Further cancer support at Southmead Hospital

Here at Southmead, we are able to offer support at any stage of your cancer journey.

We provide access to:

  • Cancer information and support clinic - information session on a range of wellbeing topics relating to living well with and beyond cancer
  • Macmillan Wellbeing Centre – for information, support and a cuppa!
  • Living well days - information session on a range of topics relating to moving forwards
  • Living well courses – see overleaf for more information
  • Exercise groups
  • Dietetics advice
  • Macmillan Citizen’s Advice Bureau – for financial support
  • Psychological support around decision making - preparing for surgery or other treatments and support with making decisions about cancer treatments.
  • 1:1 Psychology - support around coping with cancer and concerns relating to this. This could include issues like fear of recurrence, body image concerns or mood.

Please speak to your Clinical Nurse Specialist or the team in the Macmillan Wellbeing Centre if you are interested in these support options or email LivingWell@nbt.nhs.uk.

Living Well courses

These 5 week self-management courses are now offered as part of your routine follow-up care. The courses are facilitated by a health psychologist, specialist nurse and volunteer.

The courses include:

  • Adjusting to the shock of a diagnosis
  • Dealing with treatment and challenging side effects e.g. hair loss, disrupted sleep, managing cancer-related fatigue
  • Dealing with changes in confidence and self esteem
  • Managing uncertainty and worries about your future health
  • Issues around recovery, such as return to work
  • Difficulties in dealing with other people’s reactions e.g. family and friends distress, grief, and understanding
  • Building confidence, including taking steps towards personal goals

 “I came to the Living Well course in 2014/15. Depression hit me after my treatment ended and the course was a shining light in the darkness; a safe space where I could spend time with supportive women who understood what I was going through. I cannot recommend this course highly enough; I learnt so many techniques for coping with the aftermath of treatment, which I continue to use.”

Quote from Cathy, who attended a Breast Living Well course

Support networks and helplines

Having a good support network can help ease what can often be a challenging journey for people who are living with a cancer diagnosis. There are many different of forms of support that may be more helpful at different times for different people who are trying to cope with the impact of a cancer diagnosis. Support that might prove useful includes:

Family and friends

It may feel difficult talking to family and friends about your fears and anxieties, but it can often be helpful for both of you to ask for what it is you need from them in terms of support.

Hospital and medical staff

These staff (e.g. your Clinical Nurse Specialist and Doctors) are there to provide both medical care for you and to answer any questions or concerns you may have about the treatment you have received.

Helplines / websites

There are a number of both general and specialist cancer helplines and websites dedicated to supporting people with cancer. These include:

Contact us

If you have any further questions, please visit the Macmillan Wellbeing Centre at Southmead Hospital, for information, support and a cuppa! Or you can call and book an appointment with one of our support workers for a Holistic Needs assessment so that you can receive personally tailored information and support.

NGS Macmillan Wellbeing Centre
Beaufort House
Southmead Hospital
Westbury-on-Trym
Bristol
BS10 5NB

Email: wellbeingcentre@nbt.nhs.uk
Phone: 0117 414 7051

If you or the individual you are caring for need support reading this leaflet please ask a member of staff for advice.

© North Bristol NHS Trust. This edition published March 2020. Review due March 2022. NBT003065