Thank You for Completing a Subject Access Request

Wide On Off

We have received your completed Subject Access Request. 

North Bristol NHS Trust is obliged to confirm proof of identity and/or authority and it may be necessary to obtain further information in order to comply with this Subject Access Request.

North Bristol NHS Trust has one calendar month of receipt of the request to provide you with the information requested. However, we can extend the period of compliance by a further two months where requests are complex or numerous. 

Emergency Zone Frequently Asked Questions

Wide Off Off

Do I need to be in the Emergency Department?

Is it an emergency? 

  • Pharmacists can help with many ailments, from colds to long-term conditions. 
  • Your GP can help with ongoing health conditions and non-urgent medical matters.
  • Call NHS 111 if you need urgent medical help but it's not an emergency.
  • Our Minor Injuries Unit can help with cuts that need stitches and broken bones. 
  • Our Emergency Department treat serious and life threatening emergencies. 

How does the WiFi work?

Find out about the free WiFi.

Which Investigations will I have?

X-rays, blood tests and other investigations are arranged at the discretion of the doctor or practitioner seeing you. You may feel you need a certain test but you do not get one. This is because all tests carry risks and unless the treatment will be different with the result we try to avoid testing everyone.

Blood test results take an average of one and a half to two hours to come back, but this can vary depending on how busy the lab is. 

X-rays are reported in the following few days by a radiologist (specialist doctor) and you may be contacted if this reveals anything new though this is uncommon.

What happens if I have been already referred to a Specialty in the hospital?

If you have been referred by your GP or another hospital to a particular team you will often have to register at the emergency department.

Certain conditions still get seen by the ED practitioners but others will be seen directly by the speciality doctors after the GP.

Although this team will be expecting you, they may not be able to see you immediately. This is because they cover the whole hospital and may be busy with an ill patient on the ward or in theatre.

Can I get a second opinion in ED?

Unfortunately we are unable to provide a second opinion and there are some tests and appointments that only your GP can provide.

What do the different areas mean?

See and treat

This is our minor injuries unit (MIU) and where most injuries get seen. At 1am  MIU closes and all patients will be seen in the ED, along with the majors and resus patients. This means that after 1am patients with minor injuries may be considerably longer.

Majors 

This is where patients who are seriously medically unwell are assessed and treated. Patients sometimes get moved from here to another area when necessary.

Resus

This where our most unwell patients are cared for and receive emergency treatments.

Observation Unit

This is an area with reclining chairs where some patients who are able mobile are seen. There are the same investigations and doctors available as in the majors area. Some patients may be moved here after being seen to wait for test results or treatments.

Everyone asks me for the same information. Don’t you talk to each other?

There are a many different people involved in your care within the Emergency Department. For your safety, we frequently ask you your details and check for allergies. We may also repeat other questions to make sure we have the information correct. This will help us care for you in the best way possible.

What do I do if I need a quiet space?

For example for patients with mental health problems or a learning disability.
Please ask the triage nurse if you would benefit from a quieter space and we will do our best to accommodate this, subject to how busy the department is.

Where can I get refreshments?

Vending machines can be found at the back of the ED waiting room. For any issues, please call the number displayed on the machine as these are supplied by an external company.
There are Cafes & Shops on Level 1 of the Brunel building. 

Where can I get cash?

There is a cashpoint on Level 1 in the main Atrium of the Brunel building opposite the pharmacy. Unfortunately, we do not have change on reception for vending machines and there are no change machines within the hospital.

How can I get a taxi from ED?

There is a phone on the reception desk that you may use to call a taxi. There is usually taxi numbers next to the phone. If you would like reception to assist you, please ask.

What about my regular medications?

We know that often people wait in the emergency department for a number of hours. If you or your relative are due regular medications during this time please check with your doctor or nurse if you should take them. In the majority of cases we encourage patients to take their regular medications as missing doses can make you more unwell.

Do I get a discharge summary after attending ED?

Your GP will get a brief letter to inform them of your attendance at the emergency department and what tests you have had done. If you have been advised in ED to follow up with your GP we encourage you to arrange an appointment to see them rather than wait for them to get in touch.

Can I get a sick note from ED?

We do not provide sick notes in the emergency department.

You can self-certify (be off work) for one week legally before your employer can demand a sick note. If you are likely to need to be off work longer than this please make an appointment with your GP to discuss a sick note.

How can I give feedback about ED?

You can give feedback via the Friends & Family Test.

For advice, support, to say thank you or to raise a concern contact Advice & Complaints

This is M.E. Communication Guide

Wide Off Off

Developed in partnership with Action for M.E. this new resource aims to help you get the right sort of support from paid carers and other professionals working with you. It could also be adapted for use in employment and educational settings.

It offers a brief explanation of ME/CFS and its impact, some checklists that you can use to show how ME/CFS affects you, and what helps you to manage this. Our aim is that this will save you time and energy when you get a new carer or other support professional.

We have included a list of common symptoms and space for you to indicate their impact on your:

  • mobility
  • concentration and memory
  • hearing and eyesight
  • sensitivity to light and noise
  • communication
  • sleep
  • personal care
  • diet and medication.

It also supports you to explain really clearly how you need to manage your activity and your daily routine.

You can download this resource below as a Word document that you can edit on your computer and print out, or print it out and write on it. We are grateful to the members of Bristol Sight Loss Council who have reviewed the document and confirmed that it is accessible for screen reader users.

Hospital at Home Frequently Asked Questions

Wide Off Off

What are the benefits for patients?

Hospital at Home provides safe, effective person-centred care, equivalent to that received in an acute hospital setting, but delivered in the comfort of the patient’s own home.  Research show that recovery is much faster in a familiar, comfortable environment and patients of the NBT Hospital at Home service will get an individually tailored treatment plan and will remain under the care of their consultant until they have finished their treatment.

How will you identify what patients can use this service?

Patients who are eligible to be treated at home will be referred by members of the ward medical and nursing teams, and the NBT Hospital at Home team will work with the wards to assess if they may be appropriate to be part of the service.

What training have the nurses completed?

The team of ten nurses have been selected for the specialist skills they have gained from their experience working at NBT. The team has a broad range of experience and are capable of delivering the care required in patient’s own homes.  

Has this service been tested before and is it safe?

The concept of delivering acute healthcare within the home is new to North Bristol NHS Trust but there are examples of similar, successful services across the UK being run at other hospitals. The team visited University Hospital Coventry who have been running this service for several years.  We will continue to regularly review and monitor the service during implementation.

What patients are eligible to be part of this service?

The Hospital at Home team have a broad range of nursing experience and can deliver many acute healthcare interventions to patients within their own home. Patients will need to live within a 45 minute drive of Southmead Hospital, and each referral will be assessed on an individual basis taking into account their needs.

How are the team working in practice?

Patients who are assessed and deemed eligible for the service will be seen by a NBT Hospital at Home co-ordinator. The team will formulate an individual treatment plan with the referring medical team and assess if and how this can be delivered in the patient’s home. The patient will be presented with the plan and if they would like to continue their treatment at home then they will be transferred home and our expert team will visit them as per the agreed treatment plan.  If the patient wishes to speak to the team outside of an agreed visit there are a number of ways for them to get additional support. During office hours patients will be able to seek advice from the NBT Hospital at Home co-ordinator, the co-ordinator will determine the appropriate course of action for that patient and implement it.  Out of hours, the patient will contact the clinical hub and if necessary a transfer will be arranged back to NBT for assessment by the medical team.

What are the hours of operation?

The Hospital at Home service will be able to visit patients between the hours of 7am and 9.30pm.  The visits will be scheduled 24 hours in advance and patients will be informed of a time slot to expect the team. In the event of a change in the patient’s clinical condition then the number of visits and the agreed treatment plan may be changed to reflect this.

What if I need to speak to someone outside of my scheduled visit?

You will be given clear instructions on who to contact in the event of any concerns or problems and these will be included in the NBT Hospital at Home information sheet, which you will have in your home.  Between the hours of 7am and 6pm you will be able to contact the Hospital at Home Co-ordinator based in Southmead Hospital and you will have a direct number to reach the team.  Between the hours of 6pm and 7pm then you will be able to contact the clinical hub who will be able to facilitate transfer back into Southmead Hospital for review.  In the event of an emergency patients will be instructed to dial 999 to return to hospital urgently.

Is this because you don’t have enough beds to treat all the patients you need to?

No not at all, research shows that patients recover better and quicker in their own home. Many of the treatments that patients suitable for the Hospital at Home service are receiving can easily be delivered at home, allowing them to recuperate and recover in a comfortable and familiar environment. The Hospital at Home service wants to work with patients, striving to deliver excellent healthcare that puts you first and recognises your individual needs.

What happens if a patient needs to be readmitted due to deterioration in health?

Patients who are part of the Hospital at Home programme will not be discharged from North Bristol NHS Trust until they have completed their treatment programme. We recognise that during the course of a treatment plan, things may change and that on occasion, treatment plans may change to reflect this. If during your treatment, things change and we can no longer meet your healthcare needs in your own home, then we will arrange any necessary changes; this may include an increase in visits by the Hospital at Home team, early review in a clinic slot or even transfer back to an inpatient ward in Southmead Hospital. 

What do the terms CFS and M.E. mean?

Wide Off Off

Are they the same?

The short answer is that they are the same. M.E. was first used in the UK, and CFS was first used in the USA, and both terms have been used to describe the same problem. The NHS has for many years used the combined term "CFS/ME" and is moving towards using the term "ME/CFS". There is some debate about what to call the condition, however, so we have provided a longer answer below in case some people wanted to know more.

CFS is short for "Chronic Fatigue Syndrome", which is a term that was first used in America by the Centres for Disease Control and Prevention (CDC) in 1988. The CDC recognised that there were people who were becoming ill with infections, and not recovering in the usual timescale. They developed a list of key symptoms that they would expect to see, and these were refined in 1994 into the "Fukuda criteria” for CFS, named after Dr Fukuda, an infectious diseases specialist who was the first author of the paper that they were published in. The list of symptoms included:

  • Fatigue
  • Memory and concentration problems
  • Sore throat
  • Tender lymph nodes
  • Muscle pain
  • Multi-joint pain
  • Headaches
  • Unrefreshing sleep
  • Post-exertional malaise

M.E. is short for "Myalgic encephalomyelitis", which is a term that was first used in the UK after an outbreak of a serious infection at the Royal Free Hospital in 1955. M.E. has since been seen as a post-infective syndrome, and we know that some patients can remain unwell for a long time following debilitating infections. The "myalgic" refers to muscle pain, which is a widespread pain which is commonly experienced by people living with M.E. The “itis” ending of the word "encephalomyelitis" refers to inflammation, in this case inflammation of the brain, which was originally thought to be the cause of the problem. We now know that M.E. is not caused by inflammation of the brain as a whole, so some people have argued that M.E. should be renamed as "Myalgic encephalomyelopathy", as “opathy” means a disease or disorder. However, some recent research looking at the brain's own immune and inflammatory process at a very detailed level has suggested that inflammation of the brain may after all be part of the explanation for ME. Much more research is required before we can piece together a full biological understanding of the condition.

There are now around 20 different case definitions for Chronic Fatigue Syndrome and M.E. which are used around the world, and other names have been proposed. This can lead to confusion and a lot of debate, which has become heated at times. Because the biology of the condition is not fully understood, there is no way of resolving this uncertainty at present, although it is now looking likely that research will help us to get a better understanding of the condition and may lead to clearer names for it. In the meantime, since 2021 the NHS calls the condition M.E./CFS, to acknowledge the different terms which are used around the world.

It is also likely that there will be "subgroups" that will be identified in the future, some of which may group people according to their dominant symptoms. For example, there seems to be a subgroup of people for whom headaches are a more significant problem, whereas some other people living with M.E./CFS don't suffer significantly from headaches. It may also be that the different triggers for M.E./CFS could help us to identify "subgroups". For example, some people identify infections as a trigger, whereas other people identified stress or trauma as a trigger: some people also identify both infections and stress as dual triggers. Once we know more about these subgroups it may be possible to rename some of the subgroups in a way that makes them more meaningful.

The term "Chronic Fatigue Syndrome" is not popular with some people living with the condition, because there are people who don't understand the difference between fatigue and tiredness. The term CFS also doesn’t help other people to understand the wide range of symptoms which are part of the condition. Fatigue is not "just tiredness": they are very different experiences. Healthy people may feel “tired” if they have been doing a lot, or perhaps if they are short of sleep, but they would expect to feel better following rest and sleep. It is possible for healthy people to "push through" when they are tired. In contrast, fatigue is a much more profound experience, which is often described as exhaustion, and can also involve weakness. Some people living with M.E./CFS describe it as their "body shutting down". A particular aspect of the fatigue of M.E./CFS is known as "post exertional malaise", which is a term that means that the fatigue will tend to be worse a day or two later than the triggering activity. This is also known as "post exertional symptom exacerbation". Post exertional malaise is one of the identifying features of M.E./CFS.

Reconstructive Prosthetics - For Clinicians

Wide Off On Services & Referral

To make a referral please email the referral to reconstructiveprosthetics@nbt.nhs.uk

or send a written letter to: 

Reconstructive Prosthetics
Gate 24, Level 1 Brunel Building
Southmead Hospital, Southmead Road,
Westbury-on-Trym, Bristol. BS10 5NB

Please include the patient details, reason for referral with brief background and details of the consultant surgeon under which the patient is being treated.

Each referral must be sent separately (please do not send multiple patient referrals in the same document).

Healthcare professional focused information

Due to the nature of the prostheses and devices we provide, follow-up is usually required after long-term periods of wear and use of these devices continues life-long, therefore we will require a new/multiple referrals to book appointments and treat these patients at this time.

Reconstructive Prosthetics - For Clinicians

Reconstructive Prosthetics FAQs

Wide Off Off

My appointment letter says Plastic Surgery, is this for Reconstructive Prosthetics?

Yes, our clinics run within the Plastic Surgery specialty on Tuesday mornings and Thursday afternoons usually in Gate 24 of the Brunel Building.

Shall I bring my old/current prosthesis or device with me to the appointment?

Yes please. It is very useful for us to discuss this with you and some parts may be used again on new devices.

Something is wrong with my prosthesis/device and it’s not fitting properly now, is it ok to keep using it?

No, please stop using it and contact us immediately for advice and/or an appointment.

I require help with my limb (leg or arm) prosthesis, is this the right department?

No, we are a separate department. You may require the Bristol Centre for Enablement for limb prosthetics, visit www.nbt.nhs.uk/bce for more information. 

Is everyone entitled to have prostheses?

Funding for our service through the NHS should be discussed with your consultant before referral.

Caesarean Birth

Wide Off Off

We are pleased to be welcoming you to Southmead Hospital in the near future for an elective (planned) caesarean to deliver your baby.

 

Read about having a Caesarean section on NHS.uk

Caesarean section

NHS.uk white logo on blue background

A caesarean section, or C-section, is an operation to deliver your baby through a cut made in your tummy and womb.

Pregnancy Related Pelvic Girdle Pain (PGP)

Wide Off Off

Pelvic pain in pregnancy

Some women may develop pelvic pain in pregnancy. This is sometimes called pregnancy-related pelvic girdle pain (PGP) or symphysis pubis dysfunction (SPD)..

Read about Pregnancy Related Pelvic Girdle Pain (PGP) on NHS.uk

Pelvic pain in pregnancy

NHS.uk white logo on blue background

Some women may develop pelvic pain in pregnancy. This is sometimes called pregnancy-related pelvic girdle pain (PGP) or symphysis pubis dysfunction (SPD).