Account of the Quality of Clinical Services

Priorities for improvement

Every year the Trust sets priorities for improvement which are consulted upon internally and externally and represent areas where we would like to see significant improvement over the course of the year.  In the Quality Account we lay out how we have worked towards achieving them and the evidence we have to show our progress so far.

The priorities for 2023/24 were:

1. We will put patients at the core of our services, respecting their choice, decisions and voice whilst becoming a partner in the management of conditions.
2. We will support our patients to access timely, safe and effective care with the aim of minimising patient harm or poor experience as a result.
3. We will minimise patient harm whilst experiencing care and treatment within NBT services.
4. We will demonstrate a proactive and positive culture of safety based on openness and honesty, in which concerns about safety are listened to, safety events are investigated and reported thoroughly, and lessons are learned to continually identify and embed good practices.
5. We will make Maternity and Neonatal care safer, more personalised, and more equitable.