The Wheelchair Repair Service provides free of charge repairs and maintenance to any NHS issued wheelchair and associated equipment. 

Repairs and services can be carried out at your home address, place of work, school or day centre. 

Many Wheelchairs are subject to an annual planned preventative maintenance check and this will normally be arranged with you at a mutually convenient time and place. 

Some specialist wheelchairs and seating units may be subject to a delay in repairs where stock parts may not be available and have to be ordered from the manufacturers. However, we will always try to ensure an interim repair is undertaken to provide safe ongoing use and have access to a limited range of loan wheelchairs for use while a chair is being repaired, by offering the closest chair match.

Standard repairs are attended within 5 days of the call, priority calls within 1 day.

We will also attend for an emergency breakdown at weekends, these will be within 1 day. Out-of-hours repairs at the weekend are subject to qualifying criteria; which includes (but not limited to):

• If you’re on your own (solo),
• If you cannot get to toileting, food, safety
• Breakdown away from home within service area (please note this is a repair service only)

If in doubt, please call your relevant out-of-hours service and you will be advised accordingly. We do not operate a weekday out-of-hours emergency service, however if you do require support please telephone the relevant number and leave your name and contact information on the answerphone and we will get back to you as soon as possible. Alternatively you can use our 'Report a wheelchair fault' online form. 

Non-emergency standard Wheelchair repairs

Monday 8am-4.30pm
Tuesday, Wednesday & Thursday 8.30am-4.30pm
Friday 8.30am-4pm
Telephone: 0117 4140990

>> Request a wheelchair repair

Emergency Wheelchair repairs (weekends only)

Saturday and Sunday 8.30am-4pm
Telephone:  07720 353990

The Wheelchair Service at Bristol Centre for Enablement (BCE) is a specialist NHS service providing wheelchairs and wheelchair seating for long-term mobility needs, including manual and powered wheelchairs, this includes assessment, provision of a wheelchair or cushion and on-going equipment maintenance.

For Bristol Centre for Enablement to provide you with a wheelchair you must:

• Be registered with a GP in the area covered by the Wheelchair and Special Seating Service
• Be of limited mobility, with a long term restriction of walking ability (over 6 months)
• Need regular wheelchair use, defined as at least 4 times weekly, on a regular basis.
• Be able to self-propel with no medical contra-indications to this activity, or, if  unable to self-propel, have a regular carer who can push the wheelchair safely.

Bristol Centre for Enablement does not provide:

• Outdoor only powered wheelchairs or mobility scooters.
• Armchairs or other static seating.  Wheelchairs are provided for mobility purposes and not as a replacement for suitable static seating.
• Attendant-operated power packs for manual wheelchairs. These may be privately purchased and fitted to wheelchairs provided by the  Bristol Centre for Enablement in many cases, (when compatible).
• Shower or commode chairs
• Powered accessories including equipment to convert a manual wheelchair into a powered wheelchair, systems which offer powered assistance for wheelchair propulsion.
• Transit wheelchairs for nursing or residential home use, except in very specific cases.

To access Bristol Centre for Enablement Wheelchair Services you must be referred by a Health or Social Care Professional.  If you are an existing client with the wheelchair service, you can self-refer and contact the service directly.

The Assessment Process

Upon receiving your

referral from a healthcare professional we will review it against eligibility criteria and, if appropriate, send you a letter with an assessment date, as soon as an appointment is available. If the assessment date is not convenient, please do contact us to rearrange.

Your assessment will be undertaken by a specialist clinician at Bristol Centre of Enablement at Patchway.

Home visits are offered in specific circumstances, or if we need to assess your home environment.

You can find the assessment process on the Wheelchair & Special Seating Referral page.

Bristol Centre for Enablement (BCE) is easy to find and there is parking available for visitors in the hatched white bays. 

Bristol Centre for Enablement
Highwood Pavilions
Jupiter Road
Patchway
Bristol
BS34 5BW

Reception opening times: Monday - Thursday 8.30am - 5pm and Fridays 8:30am - 4:30pm

Directions to the Centre

By Road
Approaching from M5 Junction 17

Follow the signs for Cribbs Causeway and the Mall from J17 roundabout (Merlin Road)
Take the first left into Highwood Lane and through the first set of lights.  Go straight across one roundabout and carry on in the left hand lane up the hill with Asda on your left.  At the lights at the T-junction turn right onto Jupiter Road
Bristol Centre for Enablement is clearly sign-posted immediately on your left.

Approaching from Gloucester Road and the A38
Take A38 northbound from centre of Bristol. When you pass the old airfield and the large Royal Mail Sorting Office on the overpass, keep in the left hand lane.
At the lights, turn left into Hayes Way, signposted Charlton Hayes, M5 (S).
After keep left through 1 set of traffic lights close together, then continue across 3 roundabouts on Hayes Way.
At the fourth roundabout, take the third exit into Highwood Lane, signposted Patchway.
At the next roundabout, take the first exit, signposted Retail Parks.  At the next roundabout take the second exit and then, at the third roundabout, take the third exit into Jupiter Road.
Bristol Centre for Enablement is the second building on the right hand side, next to DX, sign posted Highwood Pavilions.

Please be aware that your SatNav may wrongly direct you into the Cribbs Shopping Mall Car parks.  Try using postcode: BS34 5BW
If you search BS34 5SP on Google maps you should be able to print a map and more detailed directions.

By Bus

For information on travelling by Bus to Bristol Centre for Enablement (BCE) visit:
https://www.firstgroup.com/bristol-bath-and-west/plan-journey/timetables/ or phone Traveline on 0871 200 2233 or First Bus on 0845 602 0156.  The nearest bus stop to BCE is at the Mall Bus Station and we are a 5-7 min walk from there.

By Train
Our nearest railway station is Bristol Parkway and from there you’ll find plenty of bus and taxi services to bring you straight to BCE. For details of train services to Bristol Parkway, please call National Rail Enquiries on 08457 48 49 50 or visit www.nationalrail.co.uk

By Bicycle
Cyclists are always welcome. You’ll find that a network of cycle tracks lead directly to our doors and there are bike racks at BCE.  For help planning your route: www.betterbybike.info

GMC Number: 6131600

Year of first qualification: 1998

Specialty: Neurosurgery

Clinical interest: Neuro-oncology

GMC Number: 6028410

Specialty: Cellular Pathology

GMC Number: 4638410

Year of first qualification: 1999, University of Newcastle-upon-Tyne

Specialty: Renal Medicine

Clinical interests: Supportive and end of life care

Secretary: Olivia Wootten 

Telephone: 0117 414 7697

GMC Number: 6053019

Year of first qualification: 2002, University of Liverpool

Specialty: Radiology

Clinical interest: Musculoskeletal Radiology

Secretary: Gail Bailey

Telephone: 0117 414 9008

Dr Brathaban Rajayogeswaran trained at Kings College Hospital, London with a particular interest in Musculoskeletal Radiology and Trauma.

He undertook two international fellowships in Vancouver, to develop his strong interest in sarcoma, musculoskeletal intervention and emergency & trauma radiology.

GMC Number: 6069635

Year of first qualification: 1997, Belgrade University

Specialty: Diabetes & Endocrinology

Clinical interest: Type 1 diabetes

Secretary: Susan Trevascus

General Gynaecology covers many gynaecological problems including abnormal uterine bleeding, post-menopausal bleeding, ovarian cysts, and fibroids.

Clinics are Monday to Friday, in the morning and afternoon. The clinics take place at Southmead Hospital, Cossham Hospital, Clevedon Hospital, Yate West Gate Centre and Minor Injury Unit, and Thornbury Hospital. With an emphasis on a one-stop outpatient journey, there are facilities to perform pelvic ultrasound scans in clinic.  This enables a treatment plan to be drawn up immediately.

We offer a range of medical and surgical treatments which incorporates ambulatory, day case, and inpatient procedures. There is increasing focus on short stay and day case surgery, and the department has considerable expertise in laparoscopic surgery. Surgery is done at Southmead Hospital.

What to expect at your appointment?      

We offer face to face, and phone appointments. 

At face-to-face appointments we will discuss the problems you have been referred for and may do an examination. This could include feeling your abdomen, an internal examination, and an internal scan through the vagina. We may recommend taking a biopsy, smear, swab, or blood test. You may be given instructions to arrive with a full bladder if you need an ultrasound. A chaperone is always available. We will discuss any test results with you and any plans for treatment.

After your appointment we will send a letter to you and your GP with details of the consultation and any outstanding test results. 

© North Bristol NHS Trust. This edition published January 2025. Review due January 2027. NBT003770