Privately funded devices

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AAC WEST process for working with people who have a privately funded AAC device 

If an individual has an AAC device funded through private, medicolegal, or charity routes, they may still be referred to AAC WEST by a health, education or social care SLT if they meet NHS specialist services criteria. (See How AAC WEST work with independent professionals, suppliers and charities)

Please note the following important points: 

  • AAC WEST will carry out an impartial assessment of the individual’s AAC needs before making decisions about next steps.  As part of this assessment we will review all privately purchased elements and make a decision about whether this best meets the person’s needs. This would include reviewing the device, software, access method, accessories, and mounting solutions.  
  • Decisions are made at the conclusion of the assessment process. This may be a single assessment appointment, but will usually (though not always) include a trial/review period. 
  • AAC WEST’s assessment may include consideration of other assistive technology needs, but the primary focus will be on the individual’s communication needs. 
  • Our recommendations may differ from previous advice. 
  • We do not reimburse any costs associated with purchasing or hiring devices privately. 

Potential outcomes following AAC WEST assessment 

Where the AAC user/family accept the above points, we would proceed with an AAC WEST assessment. The following outlines the typical potential outcomes of an AAC WEST assessment for people who have a privately funded AAC device. 

A. Current AAC setup is appropriate and NHS criteria is met. 

If the AAC WEST assessment indicates that the current AAC setup (device, access method, vocabulary, mounting) is appropriate and NHS Specialised Services criteria has been met, AAC WEST will: 

  • Offer to take on responsibility for the device. 
    See section below: What does it mean for AAC WEST to take on responsibility for a device?
  • Recommend and provide mounting solutions. 
  • See section below: What if the AAC user/family does not wish for AAC WEST to take on responsibility? 

B. Current AAC device is appropriate, but setup needs adjusting.

If the AAC WEST assessment indicates the device is suitable, but changes are needed to optimise the set up, AAC WEST may recommend a trial period to explore some of the following: different access method, vocabulary package, or software settings.

If the trial is successful and NHS criteria is met: 

  • AAC WEST will offer to take on responsibility for the device. 
  • Provide mounting solutions. 
  • See section below: What if the AAC user/family does not wish for AAC WEST to take on responsibility? 

C. A different AAC solution is recommended and NHS criteria is met.

If the AAC WEST assessment indicates a different AAC solution is needed, AAC WEST may recommend a trial of an alternative AAC solution. This trial will follow our standard pathway.

See section below: What if the AAC user/family does not wish to follow AAC WEST's recommendation.  

D. NHS criteria is not met 

AAC WEST assessment indicates the individual does not meet NHS Specialised Services criteria, and therefore their AAC needs should be met locally. 

  • AAC WEST will provide recommendations in a written report.
  • Responsibility for the AAC device and support remains with the family and/or local team. 
  • Mounting solutions will not be provided. 

Important notes 

  • AAC WEST will only be responsible for one AAC device per person. If a device has previously been provided by AAC WEST, it must be returned before we take on a new privately funded device. 

What does it mean for AAC WEST to take on responsibility for a device?

If AAC WEST agrees to take on responsibility for a privately funded device, this includes: 

  • Maintenance, repairs, and replacement when required. 
  • Labelling the device and charger with a inventory code (STC number) for linking to our patient records. 
  • Annual safety checks of the device and charger.  

Benefits include: 

  • Coverage of repair costs. 
  • Device replacement where appropriate. 
  • Regular assurance that the device is safe and fit for purpose. 
  • The device being accepted in all settings. Some local authorities have policies to not permit privately funded devices in their settings.  

These benefits will continue as long as the patient remains on the NHS pathway. 

 

What if the AAC user/family does not wish for AAC WEST to take on responsibility of the device?

If AAC WEST does not take on responsibility: 

  • Recommendations will be provided in a written report. 
  • Responsibility for the device remains with the family and/or local team.

What if the AAC user/family does not wish to follow AAC WEST’s recommendations?

If AAC WEST’s recommendations are not accepted: 

  • Recommendations will be provided in a written report. 
  • Responsibility for the device and support remains with the local or independent SLT. 
  • Mounting solutions will not be provided. 
  • If circumstances change and the AAC user/family wish to take on AAC WEST’s recommendations in the future, they can be referred for another assessment.  Please include information about the current situation and an update about what has changed. 

How AAC WEST work with independent professionals, suppliers and charities

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Independent Professionals  

Definitions: 

  • A statutory professional is employed or commissioned by health, education or social care.  
  • An independent professional (also referred to as ‘private’) is not directly employed or commissioned by these services. They may be funded by individuals, families, charities or by medicolegal settlement.  We will use ‘independent professional’ to include Speech Therapists, Occupational Therapists, Physiotherapists, AAC Consultants, AAC Teachers, and home school tutors. 

At AAC WEST, we value collaborative working to achieve the best possible outcomes for our AAC users.  We encourage input from independent professionals, however only statutory Speech Therapists can refer to AAC WEST due to the way that NHS AAC Specialised Services are funded.  

Working with independent professionals can work well when: 

  • The statutory SLT and the independent professionals work together. They can both contribute to the AAC assessment and the AAC WEST referral form. 
  • Everyone knows their role from the start and respects each other’s work. You can use tools such as ‘Choosing Roles in AAC Decision Making’ to help (can be found on the I-ASC Resources website). 
  • The team shares the same goals, with the AAC user at the centre. 
  • There is clear and open communication. Everyone is kept up to date. 
  • Everyone supporting the AAC user follows the plan made by AAC WEST. 
  • The AAC user, family, and professionals understand: 
    • The AAC WEST assessment process 
    • The criteria for NHS AAC specialised services 
    • How funding works 
    • That AAC WEST will: 
      • Carry out impartial assessments. 
      • Aim to find the best AAC option for the user, whether it’s low tech (paper based) or high tech (powered). 
      • Make recommendations that may differ from previous advice, even if devices were already tried or bought. (See also Privately funded devices).

If the AAC user or team want to try something different to AAC WEST’s recommendations, they can choose a private AAC pathway instead of the NHS one. 

AAC Suppliers and Assistive Technology Charities  

(visits, trials, loans for people not seen by AAC WEST)  

Some families or clinicians arrange visits from AAC suppliers. This can help the team to explore potential AAC options, but it may also make things more confusing, as the AAC user and their family will receive advice from multiple people. 

We recommend: 

  • The clinician (statutory and/or independent) maintains responsibility on these visits, and makes the clinical decisions. 
  • Everyone knows their role: 
    • AAC suppliers bring technical knowledge of their company’s devices. 
    • Clinicians bring knowledge about the AAC user.  
  • The clinician considers arranging visits from multiple suppliers to explore different options. 

If the AAC user is referred to AAC WEST, we will: 

  • Carry out an impartial assessment 
  • Aim to find the best AAC option for the user, whether it’s low-tech (paper-based) or high-tech (powered). 
  • Make recommendations that may differ from previous advice, even if devices were already tried or bought. We do not refund money spent on privately bought or hired devices. (See also Privately funded devices).

Local AAC assessment guidance

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Local AAC assessment guidance

This page includes introductory guidance for local professionals and multidisciplinary teams (e.g. SLTs, OTs, teachers) completing AAC assessments.  It includes:

  • Local therapist responsibilities 
  • Goal of AAC
  • AAC Assessment Framework
  • Assessing the individual
  • Assessing the environment
  • Assessing access
  • Where to get more information?

For further information:

Local therapist responsibilities

As a local Speech Therapist your responsibilities are to:

  • Complete a comprehensive holistic assessment of the patient to inform your AAC recommendations (and to include in your referral if referring to us) covering the areas shown in the image below. See AAC Assessment section below.
  • Assess for and provide paper based (low tech) AAC, including alternative access, e.g. partner assisted scanning or eye pointing.
  • Trial powered (high tech) AAC with direct touch and explore adaptions to make this easier (styluses, touch accommodations, keyguards, gloves)
  • Support patients to develop skills for using AAC, including understanding the purpose of AAC, using AAC for multiple communication functions and using alternative access methods (scanning, eye pointing, head pointing).
  • Support communication partners (family and friends, staff including school, care and support staff) to build skills for supporting AAC users with their communication.
  • Ensure that the AAC is effectively integrated into all aspects of the patient’s daily life including monitoring ongoing use to support functional, meaningful communication.
  • Hold the clinical responsibility and oversee the AAC input provided to patients, including by therapy assistants, assistant practitioners, technicians, support workers and teaching/learning assistants.

Goal of AAC

The goal of AAC is autonomous communication. This does not always mean independent communication.

The long term goal is “being able to say what I want to say, to whoever I want to say it to, whenever I want to say it, however I choose to say it” (Gayle Porter – SLT and developer of PODD).

Paper based or powered AAC?

The guidance below relates to all AAC, whether unaided or aided, paper based or powered AAC (see What is AAC? | North Bristol NHS Trust).

The aim of AAC assessment is to find the best way for someone to communicate.  People do not ‘graduate’ from paper based to powered AAC, neither is better and it is not a hierarchy (e.g. low to high tech).

Most AAC users who have powered AAC also have paper based AAC, and choose depending on the situation (e.g. bed, chair, floor, bathroom, community, playground, work/school/college), who they are communicating with (e.g. familiar or less familiar people), and how they are feeling (e.g. more or less fatigued).

Some people are effective communicators with their paper based AAC, but find it difficult to access or use powered AAC.

AAC assessment framework

The AAC WEST Dynamic Assessment and Implementation Framework© (see image below) was developed by SLTs and OTs at AAC WEST and has been informed by other models of AAC assessment, such as Light’s model of communicative competence (Light, 1989; Light & McNaughton, 2014) and the I-ASC Explanatory Model of AAC decision making (Murray et al., 2020).

The aim is to:

  • Guide therapists’ holistic assessment to support decision making
  • Guide therapists’ in the areas to consider for robust implementation and future proofing

It is not specific to Specialised AAC Service assessments.  Any AAC assessment, whether by a local professional or a specialised service, should address all the areas in this framework. 

Further details on assessing each area of the framework is provided in our AAC assessment and implementation training.

Alt text: A multi-coloured, horizontally segmented chart illustrating a framework for assessing and supporting communication needs

Assessing the individual (patient/client)

The first (green) section of the framework above outlines the key assessment areas that relate specifically to the individual: 

  • Speech and language: intelligibility, vocabulary, word finding difficulties, sentence length, comprehension, literacy (spelling, reading).
  • Cognition: attention, executive functioning, memory, processing speed, orientation, insight, learning.
  • Sensory: vision, hearing.
  • Physical: fine and gross motor function, accuracy, range, control, tone, consistency, effort, fatigue, posture, seating.
  • Current communication: non-verbal communication, how yes/no communicated, speech/communication strategies, AAC used, communication breakdown.
  • Culture and identity: ethnicity, heritage, nationality, languages/dialect, traditions, religion/spiritual beliefs and practices, gender identity, pronouns, sexual identity. 
  • Roles and occupations: previous/current/desired roles – family, friend, vocation/career, volunteering, hobbies, interests, community groups.
  • Psychosocial: expectation, motivation, attitude, confidence, resilience, readiness for AAC, wellbeing, preference.

Collecting information across these domains helps build a comprehensive understanding of the individual, and supports informed decision-making for feature matching, trialling, and implementing AAC.

To gather this information, therapists may:

  • Adapt standard language assessments to suit individual access needs. For example:
    • Positioning images/items on a comprehension assessment in the corners of a frame for eye-pointing (see Access below).
    • Using partner-assisted scanning (see Access below) to enable patients to indicate their responses.
  • Conduct functional observations during daily activities to gather insights into language, cognition, sensory skills, physical capabilities, current communication methods.
  • Request relevant clinical documentation, such as visual assessment reports.
  • Engage in discussions and observations to explore culture and identity, roles and occupations, psychosocial factors.

Visit our Resources and useful links | North Bristol NHS Trust for AAC Assessment Tools.

Assessing the environment

For AAC to be successful, the AAC user needs to be well supported, have regular opportunities to communicate, and have AAC that is appropriate for their environment. 

The second (orange) section of the framework outlines the key assessment areas that relate specifically to the individual’s environment: 

  • Communication partners: consistency/number of communication partners, understanding of AAC, attitudes, motivation, and interaction styles.
  • Communication opportunities: usual routine, range/consistency of communication partners, social circle, activities/interests, employment/education, culture/community participation. Barriers to opportunity/participation.
  • Physical environment: living situation, carers, seating/positioning, places time spent (home/school/college/work/community).
  • Institutional environment: attitudes, policies, funding, available equipment.

Collecting information across these domains helps build a comprehensive understanding of the patient’s environment, support informed decision-making for feature matching, and guide support and training for implementation.

This information can be gathered through discussion with the patient and their communication partners, informal observations and using AAC Assessment Tools (see Resources and useful links | North Bristol NHS Trust ).

Assessing access

Access in AAC means the way a user makes their communication system work. For a brief explanation of different AAC access methods, please see our AAC access page AAC access methods | North Bristol NHS Trust. As local therapists these are some things to think about, observe and record as part of your AAC assessment, and this information should be included when making a referral to AAC WEST. You do not necessarily need to carry out formal assessments but conduct functional observations of their physical skills during daily activities to gather insight into what is their best movement. 

Direct touch access

Direct touch access is the most intuitive least demanding way of accessing a communication aid. It is important to explore and enhance this first before moving onto more demanding methods.

  • What hand function do they have? 
    • Can they point? (extend one finger or knuckle and tuck others into their palm)
    • Can they point with a fist to a larger target? 
    • What area can they reach (A5, A4, A3 size)? 
    • Can the movement be sustained and repeated?
    • Can they hold a stylus to make the point more accurate or reach further?

See alphabet charts and communication board resources on Resources and useful links | North Bristol NHS Trust to support you with assessing and providing AAC.

Pointer Control 

  • If they have some hand function but not enough to accurately touch a screen could they control a cursor with a device? 
    • Mouse, track pad, joystick, roller ball
  • If head movement is a reliable body movement there is an access method called head mouse which uses this movement to control the cursor on a powered communication aid. Head mice is operated with software that tracks a reflective dot, features on the face, or a device attached to glasses.
    • Can they hold their head up consistently?
    • Can they turn their head and move their head up and down reliably?
    • Any tremor, reduced range of movement or fatigue?

Eye pointing 

  • Can they use the focus of their eyes to point like a pointing finger? Can they look towards or between items, objects or people to indicate they are interested in it and want to communicate about it. This eye point needs to be controlled and intentional. These skills can be used to access paper based resources: 
  • Eye Talk
  • E-tran frame
  • Eye Link
  • Megabee

See paper based resources on Resources and useful links | North Bristol NHS Trust.

Partner assisted scanning

If pointing is difficult, partner assisted scanning can allow people to communicate through a very small movement for ‘yes’. A communication partner methodically points to and/or reads out options and waits for selection. These options could be the alphabet, a list of words in categories or phrases. It’s always good to include an ‘is there anything else?’ option. 

  • What is their best way of confirming a selection – their ‘best yes’? This can be a very small action e.g. blink, nod, eye movement, nostril flare, foot movement, verbal sound.
  • Can they access the items visually (words/symbols) or with auditory presentation (read out loud) or is both beneficial?
  • How many items can they process?

See partner assisted scanning resources on Resources and useful links | North Bristol NHS Trust

  • Paeds/symbol PAS training coming soon
  • Adult/literate PAS training coming soon

Eye gaze skill building

  • Eye gaze as an access method demands a range of skills. It can be tiring to learn at first as the AAC user may not be familiar with using their eyes in this way. The skills include:  screen engagement and exploration; cause and effect eye movement on screen; tracking objects on a screen; sustaining attention; head remaining still while eyes move independently; targeting static images on the screen; exploring the whole screen, maintaining gaze on a target to make a selection.
    • Smartbox academy – Look to learn workbook 

To see the skills needed to develop eye gaze access, watch this video: Keys to Developing Eye Gaze Skills

Switch skill building

  • Using a switch demands many skills from the person using it. Skills can be developed through play and leisure activities. These are examples of ways switch skills can be practiced: 
  • Place switch in easy to reach position
  • Use different body parts to select the switch
  • Press a switch and see what it does
  • Press a switch to intentionally make something happen 
  • Exploring with 2 switches
  • Making selection at the right time
  • Using 2 switches for one activity
  • Exploring switch scanning, listening, waiting, selecting the right one (this could range from a single switch with a voice recording saying ‘that one/yes’ used with partner assisted scanning, to 1 or 2 switches controlling a complex communication software.)

See Developing Switching Skills on Powered AAC resources | North Bristol NHS Trust

Information about your referral, assessment, and what we offer

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This page has information for people who have been referred by your GP or specialist to the Bristol M.E. Service for an assessment.

What happens now?

Your first appointment normally takes about an hour. We can offer face to face, video, and telephone assessments. We hope to offer a time that works for you. If you need to take a break part way through your assessment, please let us know.

The assessment appointment will give us more information about your health problem and the effect this has on your everyday life. It does not involve any kind of physical tests.

We will also send you a link to some questionnaires which include the questions we ask in the assessment so you have time to think about your answers. This is so that we can build up a clearer picture of your difficulties, and answer any questions you may have. We can then work out with you the best way to take things forward.

We offer a variety of approaches depending on your needs. Our main focus is to help you develop a range of coping strategies to improve your quality of life. You may be offered one or more of the following:

  • Individual contact based on your needs. 
  • Group self-management programme using video conferencing/calls. 
  • Us giving advice to existing services or organisations involved in your care. Face to face, video, or telephone appointments.
  • Face to face, video, or telephone appointments.

Who is involved in running the service?

This service includes:

  • Occupational therapists
  • Physiotherapists
  • Psychologists
  • Specialist dietitians

All these professionals are specialists in helping people to manage ME/CFS and post viral fatigue syndromes such as long COVID. We are all committed to understanding your individual difficulties. Fatigue and other symptoms can affect your life in many ways and this varies between people. Because of this we tailor our approach to meet your needs.

Where can you find out more about ME/CFS, post viral fatigue syndrome and long COVID?

You might find these web pages from our website to be helpful:

Please note that not everyone that we assess will have (or be given) a diagnosis of ME/CFS, post viral fatigue syndrome, or long COVID. So, please be aware that this information might not be appropriate to everyone referred to the Service.

© North Bristol NHS Trust. This edition published February 2026. Review due February 2029. NBT003856

Editing vocabulary - dos and don'ts

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Don’t

Screenshot o editing page on AAC device

Do not move around existing vocabulary cells – there is a lot of research behind where cells are placed. Moving cells also impacts on the motor patterns the AAC user has learnt.

Do not give out the guided access code (if the device has one) to a young AAC user or others who may not understand these guidelines around editing.

Do not delete words or phrases – your AAC user or someone who models on the device may still need access to these.

Do not duplicate words or phrases to another part of the vocabulary without a good reason – check this with your local SLT.

Do not have lots of different people editing the device – this can quickly make the vocabulary disorganised and confusing.

Do

AAC icon of open book with AAC icon examples

Get your AAC user involved in suggestions of what words and phrases they would like on their device.

Ask for vocabulary suggestions from other places your AAC user spends time – family members, friends, day centres, clubs etc.

Have a system in place for reviewing your AAC user’s vocabulary and do this regularly – at least every term.

Ask for support from AAC WEST (if the AAC user is still being seen by them) or your local SLT.

Agree on a main device editor – others can still be involved in contributing, via email, a shared notebook, whatever works for you.

Understand the colour coding system for different word types on your vocabulary. Ask AAC WEST or your local SLT for more information. It’s important to stick with this system for new words you are adding to help your AAC user learn them.

Attend AAC WEST Software Training to help you learn/refresh your editing skills.

Attend AAC WEST Keeping Vocabulary Updated training for further resources and information about how to ensure your AAC user has access to words they need.

Hypersensitivity pneumonitis

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What is hypersensitivity pneumonitis? 

Hypersensitivity pneumonitis is a condition where your lungs develop an immune response (hypersensitivity) to something, often that you have breathed in. This causes in inflammation of the lung (pneumonitis).
 

What are the causes of hypersensitivity pneumonitis?

  • Farmer’s lung. This is caused by breathing in mould that grows on hay, straw and grain. 
  • Bird fancier’s lung. This is caused by breathing in particles from feathers or bird droppings. 
  • The disease can also develop from inhaling fungus in humidifiers, heating systems, and air-conditioners found in homes and offices, especially if they are not well maintained. 
  • Sometimes no obvious cause can be found.

What are the symptoms of hypersensitivity pneumonitis?

Symptoms of cough, shortness of breath and sometimes fever or flu-like symptoms can occur suddenly after you’ve been exposed. This is the acute form of the condition and can go away without causing permanent damage to the lungs, if the substance that caused the attack can be permanently avoided.

In other cases, symptoms of cough and breathlessness can come on more gradually, perhaps over months or years; following repeated exposure to a particular substance. This can cause permanent scarring or fibrosis of the lungs. This is called fibrotic hypersensitivity pneumonitis and often a specific cause cannot be found.

What tests will I have?

Your specialists will take a detailed medical history and perform a thorough physical examination. You may be asked to have the following investigations:

  • Lung function tests: These are breathing tests which see how well your lungs are working. These can be used to monitor your lung disease and also to see whether it is responding to treatment.
  • CT scan of your chest: This shows a detailed picture of your lungs. There are characteristic patterns on these pictures that can help your specialist work out whether the disease is active or quiet. to identify either scarring or inflammation of lung tissue. 
  • Blood tests are performed to detect certain proteins in blood for example bird proteins in bird fancier’s lung or moulds in farmer’s lungs.
  • Some people may also have a bronchoscopy, where a small flexible tube is passed down into your lungs, allowing collection of cells which may help with diagnosis.
  • Finally, if the diagnosis is not clear after these tests, your doctor might talk to you about a lung biopsy, a surgical test, to confirm the diagnosis. 
     

What happens to patients with hypersensitivity pneumonitis?

If we can find and remove the cause, people with early hypersensitivity pneumonitis should make a full recovery. However, there symptoms will often return if exposed in the future. 

For people with more chronic (long-term) disease, removal of the trigger hopefully stops the disease getting worse, although unfortunately this is not always the case. Your doctor may advise some treatments to try to slow or stop the disease getting worse (see below).

How is hypersensitivity pneumonitis treated?

If we can identify a specific cause, the most important part of treatment is to try to avoid it. This may mean rehoming household pets, changing your job, or using a special mask when exposed. If you can’t stop exposure this increases the chance that the condition will progress to irreversible lung scarring (or fibrosis).

Your doctor may advise a trial of specific medications like the ones below. 

Medications 

Steroids are produced naturally in the body by the adrenal gland. And additional steroid called prednisolone can be given to try to reduce inflammation in some patients. They are usually given in tablet form but may be given by injection into a vein. If you are prescribed steroid tablets on a long-term basis, you should not stop them suddenly. You will be given a ‘steroid emergency card’ which you should always carry with you. Your specialist may also check if you need treatment against some side effects of steroids such as bone protection medication and anti-reflux treatment. 

Immunosuppressive medication is commonly used to dampen down the immune response in the lungs. Some examples of these medications are cyclophosphamide, mycophenolate mofetil and azathioprine. One of these medications will usually be prescribed alongside a steroid (such as prednisolone). It can allow the dose of the steroid to be reduced and in some cases, may allow the steroids to be stopped altogether. As a result, they are sometimes also called ‘steroid sparing agents’. Whilst you are taking immunosuppressant medication you will require regular blood tests to monitor your response to the treatment.

If your condition gets worse despite taking a steroid and/or immunosuppressive medication, your specialist may suggest an antifibrotic medication that aims to slow further progression. Other medications and therapies can help symptoms such as cough and breathlessness. Your specialist will discuss options with you.

Other treatments

Pulmonary rehabilitation is an exercise and education programme that can help you to learn to manage your breathlessness and remain active. The programmes are multidisciplinary, meaning that the team includes respiratory physiotherapists, nurses, dieticians, doctors and others, and can help improve energy, strength, and your quality of life.

Supplemental oxygen: As lung scarring can reduce the amount of oxygen getting from your lungs into the bloodstream, some individuals may require oxygen therapy. If your oxygen levels are low, oxygen therapy may help with breathlessness and help you to be more active. Correct levels of oxygen in the blood are necessary for normal body functions and reducing additional health problems.

Clinical trials: You can ask about clinical trials which test new treatments. Joining is voluntary. 

Lung transplantation: A small minority of patients may require assessment for and be suitable for lung transplantation.

How can I help myself?

  • Have your seasonal vaccinations (COVID-19 and flu) and the pneumonia vaccination (only once). 
  • You may be eligible for benefits like PIP (Personal Independence Payment) if you need help with personal care or getting about. 
  • Our specialist nurses runs a regular Pulmonary Fibrosis Support Group which is a space for discussion with other patients with similar lung conditions. Here we also aim to have presentations from a variety of guest speakers and charities.
  • Keep active and do what you enjoy!

© North Bristol NHS Trust. This edition published June 2026. Review due June 2029. NBT002702

Training for AAC professionals

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We run regular training days and facilitate peer supervision sessions. These are open to statutory professionals in the South West of England (independent and out of area professionals may express interest via the forms below). Click the links below for more information, dates and to book a place. 

Paeds/ALD  

Adult Neuro  

AAC Link Therapists 

Each Local SLT team has an AAC Link Therapist. We run biannual Link Therapy Days. Link therapists should join the RCSLT AAC WEST (South West Link Therapists) Professionals Network to find out about upcoming Link Therapy Days and resources. (Please turn on notifications so you don’t miss posts).  We also encourage Link Therapists to use the forum for peer discussion and resource sharing. 

My Medical Record FAQs

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Please see these frequently asked questions below to find out more about using North Bristol My Medical Record (MMR). 

Logging in

I have trouble accessing the login page, is there an easy way to access it?

The best way to access MMR is through the link provided on email registration. You can also access My Medical Record by clicking on this link My medical record or by scanning the QR code below:

QR code linking to My Medical Records

How do I reset my password?

You can reset your password on MMR by clicking on the ‘Forgot Password?’ link on the sign in page.

Can my family or carers log in? How do I do this?

We can create an account for your family member or carer to use on your behalf. 

Please give the cancer team the best contact email for this family member or carer. 

The account details will then be sent to their email account.

Results

Will I receive notifications when my results are available?

MMR website cannot send notifications. 

Please check the MMR website to understand your monitoring plan and find your test results. 

If your test results are abnormal, a member of the cancer team will contact you directly to discuss in further detail.

Will I be able to view historical results on My Medical Record?

No, previous test results will not be visible on MMR. 

You will only be able to view test results that happen after your MMR account is set up.

The dates of my blood results and scans are wrong, what should I do?

Scans or procedure results will be available to view after they have been reviewed by a member of the cancer support team. 

Blood test results will show as soon as they have been processed. 

This may mean the dates shown on MMR, may be slightly different to the date of the test. 

Please do not worry if they do not line up exactly and continue following your monitoring plan. 

If there are significant differences, or you think your monitoring plan is wrong, please get in touch.

How do I book my follow up blood tests or scans?

Please contact your GP or other community healthcare service to arrange your blood tests. 

Any other imaging tests or hospital procedures will be arranged by the cancer nurse team. 

You will receive an appointment letter from the relevant department. 

If you have not received an appointment, please contact your cancer team.

Other

I have used the message feature, when will I get a reply?

The messaging tool is for non-urgent queries. 

The cancer support team aims to respond to messages within 2 working days. 

If you have any urgent queries relating to your cancer, please contact your cancer support team directly.

I have changed my mind, am I able to delete my account?

If you would no longer like to access MMR, please tell a member of the cancer support team. This can either be through the ‘Message’ function, or by contacting your cancer support team directly by phone or email. You will then receive results by paper letter or telephone call for the remaining period of follow-up.

What happens when I reach the end of the MMR protocol?

If your tests have stayed within expected levels for the surveillance period, and you have had no concerning symptoms, you will be discharged back to the care of your GP. 

Your GP will guide you on any further follow up tests.

© North Bristol NHS Trust. This edition published January 2026. Review due January 2029. NBT003855 

Trust Board Meetings 2026/2027

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Members of the public and staff can attend our Trust Board meetings in public. If you would like to attend, please let us know by emailing trust.secretary@nbt.nhs.uk and we can provide details of the location, and print papers if required. If you wish, you can ask a question to the Trust Board.

Papers are available around one week before the meetings. These papers carry a general and press embargo until after the Board of Directors meeting has been held and no discussion concerning them will be entered into until that time.

2026/2027 meeting dates (meetings in common with the Board of Directors for University Hospitals Bristol and Weston NHS Foundation Trust):

  • Tuesday 12 May 2026. This meeting will be held at The Park, Daventry Road, Knowle West, Bristol, BS4 1DQ
  • Tuesday 14 July 2026. This meeting will be held at Lockleaze Sports Centre, Off Bonnington Walk, Lockleaze, Bristol, BS7 9XF
  • Tuesday 8 September 2026. This meeting will be held at the Trinity Centre, Trinity Road, Bristol, BS2 0NW
  • Tuesday 10 November 2026. This meeting will be held at Thornbury Active Lifestyle Centre, Alveston Hill, Thornbury, South Gloucestershire, BS35 3JB
  • Tuesday 12 January 2027. This meeting will be held in Seminar Rooms 4 and 5 of the Learning and Research Centre, Southmead Hospital, Southmead Road, Westbury-on-Trym, Bristol, BS10 5NB
  • Tuesday 9 March 2027. This meeting will be held in the Garden Room at Ham Green House, Chapel Pill Lane, Bristol, BS20 0HH.

Download Meeting Papers:

Download Integrated Quality and Performance Reports (IQPR):

Contrast-enhanced mammogram (CEM)

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This page contains information about having a contrast-enhanced mammogram (CEM). The information will also be explained by your medical team so if you have any questions or concerns, please let us know.

What is CEM?

A mammogram is an X-ray of the breast. CEM is a technique where a contrast medium (dye) is injected into a vein in your arm before the mammogram is taken. The dye highlights any areas of your breast that we might need to investigate further.

Why do I need a CEM?

CEM is part of your breast assessment. It gives us more detailed information than just using standard mammography as seen below. The image shows the lesions in the breast brighter on the CEM image than a standard 2D mammogram.

Mammography scan images, on the left 2D imaging, on the right contrast enhanced imaging

What happens during a CEM?

  • When you arrive at the clinic you will complete a short questionnaire. This is to check you can have the test. The mammographer will then call you into the X-ray room and explain the procedure to you.
  • When you are ready, a small needle attached to a flexible plastic tube (cannula) will be placed into a vein in your arm. The cannula will be used to inject the contrast. This may cause a warm sensation for a short while.
  • You will then be asked to undress from the waist up.
    • Deodorant, antiperspirant, and talcum powder may affect the quality of the X-ray, so please do not use them on the day of your appointment. Or you can wash them off before the mammogram is taken.
  • The mammographer will position your breasts, one at a time, in the mammogram machine. They will apply some compression and take the X-rays. The compression may be slightly uncomfortable but should not be painful, and is needed to get the best images.
  • Mammograms will be taken of each breast from different angles.
  • When the X-rays have been taken, can get dressed and return to the waiting room. You will be asked to stay in the department for around 30 minutes to make sure you are safe to go home. We will then remove the cannula from your arm.

How long will the test take?

The test itself should take no longer than 30 minutes. You will be in the department for about an hour.

Will I be able to resume my normal activities right away?

You can eat and drink normally and return to your usual activities straight away. You can continue with your normal medication as usual.

You are advised to drink plenty of fluids after a CEM test.

When can I expect my results?

The image will be reviewed by the radiology team, who may make further recommendations. You might need further tests, for example an ultrasound scan and/or a biopsy. Your consultant will tell you when you will receive the results of any tests you have, and if we need you to attend for any further investigations.

What are the risks of having a CEM?

  • Radiation - All X-rays involve radiation. A mammogram uses very small doses of radiation but the benefit of detecting breast cancer at an early stage outweighs the risk of harm from the radiation exposure. The radiation dose from a CEM is slightly higher than a standard mammogram but is still well within the accepted safety guidelines.
  • Allergic reaction - the contrast is safe and usually has no after-effects. A small number of people can have an allergic (anaphylactic) reaction or other side-effects. This can happen as soon as the contrast is injected or up to a day later.
    • Reaction to the contrast dye may include, nausea (feeling sick), vomiting, headache, a rash, and itchy skin. You may also feel lightheaded or faint, breathing difficulties, wheezing, a fast heartbeat (tachycardia), clammy skin, swelling, abdominal pain.
    • The mammographers are trained to recognise these reactions. We will check whether you have had any allergic reactions in the past before we give you the injection. If you are concerned you are having a reaction after leaving the department, please seek urgent medical advice or attend A&E.
  • The dye we use for the test can affect the kidneys. This is uncommon, affecting less than 1 in every 100 people. To reduce the chances of this happening, we will not offer you the test if you have any of the risk factors listed below:
    • You are pregnant.
    • You are allergic to iodine.
    • You have renal (kidney) failure.
    • You have diabetes and/or take metformin.

After CEM

  • Please drink plenty of fluids.
  • Be aware of signs of allergic reactions detailed above. If you are worried you are having a reaction after leaving the department please seek urgent medical advice or go to the Emergency Department.

Who can I contact for further information?

If you have any further questions about anything covered on this page, please contact the breast admin team on:

They will be able to connect you with someone who can answer your question.

© North Bristol NHS Trust. This edition published January 2026. Review due January 2029. NBT003818

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