National Feedback Surveys

Urgent and Emergency Care Survey 2022

The 2022 Urgent and Emergency Care Survey is part of a national survey programme run by CQC to collect feedback on the experiences of patients using services across the country. The results contribute to CQC’s assessment of NHS performance as well as ongoing monitoring and inspections. The programme also provides valuable feedback for the Trust, which we then use to improve patient experience.

Between November 2022 and February 2023, questionnaires were sent out to a sample of patient who were patients in the Emergency Department in August and September 2022.

For each survey question, trusts receive a score on a scale from 0 to 10, with a score of 10 representing the best possible response and a score of zero the worst. Overall, NBT received a positive score of 7.6 for experience.

The survey shows the majority of our patients felt listened to (8.9), had confidence and trust in the doctors and nurses who treated them (8.8) and felt they were given enough privacy (9.1). The Trust also performed better than most other trusts in meeting the communication needs of our patients (7.4) and providing them with suitable food and drink while in the department (7.9).

A link to the full results is below.

National Cancer Patient Experience Survey

Feedback from people who have experienced cancer care and treatment at North Bristol Trust helps us to identify what is working well and what needs to be improved for future cancer patients.

Every year, NHS England runs a large survey, inviting a sample of people who have had cancer treatment in hospital to take part. This is called the National Cancer Patient Experience Survey and usually takes place between April and June.

The survey is carried out by an independent organisation who has been approved by NHS England. They will use your personal details to contact you . They will only use your details to carry out the survey. These details will be provided by us. Your information will be handled securely and confidentially. We will not publish any information which might identify you.

CQC National Adult Inpatient Survey 2022

The 2022 National Inpatient Survey is part of a national survey programme run by CQC to collect feedback on the experiences of patients using services across the country. Patients scored their overall experience whilst in our hospital as 8.3 out of 10. This is the same score as last year and we are proud to have maintained a good overall experience for our patients despite significant pressures on our services. 

A link to our full results is below.

CQC National Maternity Survey 2023

In the Maternity Survey 2023, women and birthing people felt they were treated with respect and dignity, kindness and compassion.  Our scores in this area were top in the Southwest region and were also all above the national average, showing how caring and supportive our teams are of those in our care. Respondents to the survey said they had confidence and trust in staff during labour and birth, with our score of 9.5 above the national average of 8.7. Women and people in our care felt they were listened to by midwives during antenatal care (9.5, while the average was 9.1). 

A link to our full results is below. 

View our recent results here by selecting North Bristol NHS Trust from the options:

• Urgent and Emergency Care Survey 2022
• Adult Inpatient Survey 2022 
• Maternity Survey 2023