Administration & Corporate

Description

Facilitating the smooth running of the diagnostic pathway by ensuring that co-ordinated and streamlined clinical and administrative processes revolve around the patient and their individual needs.

To provide information and support about tests, investigations, cancer and 
cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.

To collate data, perform audits and produce reports.

A key aspect of the role involves daily and direct (e.g. telephone) communication with patients, relatives, carers, and other health and social care professionals from of referral at point of suspicion of sarcoma. The information and nature of the communication required is sensitive due to the nature of cancer.

Description

The principal duties of the role will be to co-ordinate the administration, data collection and evaluation of the personalised care and support transformation programme activities and the Cancer Board.

North Bristol Trust is working to ensure all patients diagnosed with cancer and supported at North Bristol NHS Trust will all be offered personalised care and support, as per the NHS Long Term Plan.

Description

1. To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department
2. To maintain medical records by ensuring that all contents are correctly filed in the appropriate place
3. To receive and admit patients using the relevant computer systems
4. To undertake routine clerical work and associated tasks
5. To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
6. To assist with distressed/bereaved relatives
7. To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits
8. Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times
9. To arrange ambulance transport for patients as required
10. To liaise with staff in other departments as required
11. To provide ad hoc information and support to other staff when required
12. To provide information to medical staff when requested
13. To assist in the training of new members of staff to ensure all staff can carry out their role competently
14. To be fully trained and competent to respond to a major incident alert
15. To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave
16. To maintain confidentially and adhere to the Data Protection Act at all times

Description

Applications are invited from enthusiastic, bright, and positive individuals to join the Outpatients team at North Bristol NHS Trust. We are looking for outstanding individuals to become a key part of our highly performing bookings team as an Outpatient Booking Clerk.

We are seeking applicants with drive and ambition to join our friendly and supportive team. Applicants must have excellent communication and computer skills,  knowledge of using spreadsheets and validation.

Outpatients is a high volume service and you will need to show a high degree of initiative in your work. As part of the role you will receive opportunities for on-going development and support to fulfil your potential.

Description

Description

The Deputy Finance Business Partner (DFBP) role is working within the Division, with a dotted line to Finance. This role provides an excellent opportunity to have a real, tangible, and positive impact on operational activities and subsequently patient care.

In this role, you will report into the Divisional Finance Business Partner.

As a DFBP, you will:

• Be responsible for leading on delivery of month end, forecasting and the underlying position for your Division
• Support the development of business cases to progress projects
• Support the identification and delivery of savings and efficiencies
• Develop robust relationships with both finance and operational staff
• Lead a team to meet department goals and objectives

The successful applicant will have:

• Experience of working in an innovative finance function
• Confidence in understanding and analysing large data sets
• Good understanding of Financial Management
• Excellent stakeholder management skills
• The ability to communicate clearly and effectively, tailored appropriately to the audience

This role is suitable for any candidate with a good understanding of financial management and who is looking to broaden their experience and have a positive impact on the operational and financial aspects of the Division.

You should be a qualified CCAB accountant with a good track record of delivering results within a large complex environment. Previous NHS experience is required.

Description

As a part of this role you will manage and administer the end to end recruitment process for your caseload of vacancies. 

Supporting hiring managers with job advertising, scheduling interviews, running employment checks and booking start dates. You will also act as a key recruitment contact for all new starters, ensuring a positive candidate experience as they go through the onboarding process.

 You will need to be proficient in data entry as you will accurately log staff details onto our internal systems. You will also be required to provide an HR administrative service to the Trust which will includes confirming length of service, providing references and supporting with honorary recruitment. 

Description

• Process Homecare prescriptions and send to the Homecare Provider in a timely and secure manner 
• Check Homecare invoices against purchase orders and current contract prices, passing correct invoices for payment or querying as appropriate
• Maintain and update Homecare records relating to homecare patients, prescriptions processed, and invoices passed for payment
• Deal with any queries relating to homecare services, from either trust staff, homecare provider staff or patients and their representatives, via phone or email in a timely manner to ensure patients treatments are not interrupted

Description

Your primary focus will be on recruiting new donors, retention through a gold standard supporter journey and income growth for these vital areas of fundraising. Key responsibilities include working with the Communications and Marketing Lead to develop the grateful patients fundraising programme to drive new donor acquisition; developing the supporter journey to deliver enhanced stewardship and support upgraded giving; developing strategies to increase the number of regular givers to support financial resilience; working with the Communications and Marketing Lead to develop engaging appeals including our Christmas direct mail appeal; supporting the development of our staff payroll giving programme.

You will also be responsible for managing our Corporate Partnerships Officer to ensure income targets are met, developing strategies with the Head of Fundraising and Communications to ensure growth in this area.

You will need comprehensive knowledge of fundraising and a proven track record in delivering successful and innovative direct mail campaigns and strategies to increase awareness and raise income from individuals and companies.

Description

To provide high quality and comprehensive reception, administrative support and telephone service for the neonatology service, and act as first point of contact for parents, families, visitors, and staff. 

Assist in maintaining a level of security commensurate within a neonatal intensive care unit. 

Assist in the provision of a clean, tidy, and smooth-running environment for patients and their families/ carers. 

Develop organisational skills through planning a workload and prioritising needs.  

Contribute to a learning environment. 

Support trained staff/ward manager.

Description

·         Working alongside the Cancer Clinical Nurse Specialists

·         Coordinating care by providing a single point of access

·         Triaging patients, using a risk assessment framework and initiate appropriate response according to protocols

·         Undertaking individual holistic needs assessments and care planning

·         Providing basic telephone and face to face advice and refer on or sign-post to other sources of support

·         Coordinating any necessary assessments

• ·         Ensuring the management of patients is efficient and effective, taking into account the individual needs of the patients and the requirements of the service. 
• ·         Contribute to the achievement of the National Cancer Waiting Times targets, National Audits and Cancer Registry.
• ·         Support tracking 2WW and urgent patients on weekly Patient Tracking Lists by ensuring all steps in care are tracked and completed in a timely manner
• ·         Support the Haematology administration team in booking cancer patients to support urgent pathways, and typing letters for cancer patients to ensure timely communications to patients/GPs

• ·         Excellent organisational communication skills together with high levels of accuracy are therefore a key requirement for this post.

Description

The Urology Patient Pathway Assistant is responsible for supporting the Patient Pathway Coordinator to manage the inpatient and day case waiting lists for Consultant Urologists operating at Southmead Hospital, coordinating admission and associated pre-operative clinics and theatre lists.

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Patient Pathway Coordinator within the Urology team, to ensure effective high quality service is provided.

Description

Assisting patient families, friends and staff visiting the unit.

Perform routine clerical duties involved in the admission, transfer and discharge of patients. 

Handling both internal and external telephone enquiries.

Description

Description

To support the General Manager, Performance & operations manager and wider teams in the day to day running of the centre providing a high level of administrative support. 

Meeting administration.

Supervision of the BCE reception team; undertaking appraisals, return to work meetings, leave authorisation and coordination of reception cover. 

Management of petty cash for the department.

Maintenance  and document control of Quality Management System (QMS) for BCE services.

Maintain, and where appropriate, establish comprehensive and efficient office systems for own working practice and occasionally departmental practice. 

Description

The post holder must have extremely good computer and communication skills, as well as being a team player and have an ability to use their own initiative. Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.

Previous secretarial experience is essential and experience in a Medical Secretary role with knowledge of medical terminology would be an advantage.

Description

Key duties include: -

Data Input of patients and test request information for Foetal Anomaly screening

Program (FASP) and Newborn screening Program

Storage of Newborn Screening samples to include paperwork

Data input of patient and test request information for routine toxicology

Distribution of reports and invoicing

Document scanning and filing

Communicating with other healthcare professionals with results and answering queries

Saving paperwork associated with HTA

Storage and sending of paperwork/Guthrie cards retained as part of the coroners service and Newborn screening programme

General administration duties

This is an interesting and varied role, which requires good communication skills as you will liaise with a variety of professionals within the Health Service.

Description

The Continuous Improvement and Learning Administrator will be responsible for providing administration and clerical support for staff and managers in all aspects of quality and patient safety within the Division. 

Description

The Urology Patient Pathway Assistant is responsible for supporting the Patient Pathway Coordinator to manage the outpatient waiting lists.

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Patient Pathway Coordinator within the Urology team, to ensure effective high quality service is provided.

Description

We are looking for an outstanding and experienced individual to join our high performing team. The ideal candidate will have previous experience of managing administrative teams to achieve their performance objectives.

You will have excellent communication skills and work emphatically with our patients.

Ideally applicants will have experience of leading a busy telephone contact centre

A strong understanding of the Patient Access Policy, data quality and relevant performance targets such as RTT is essential. 

This is an exciting and highly rewarding role and provides an excellent opportunity for the right individual to progress into further management positions. Centralised Outpatients is a high-volume service and you will work as part of a team managing a portfolio of bookings, inbound call centre, data quality and performance relevant to the Outpatients service. 

As part of the role, you will receive opportunities for on-going development and support to fulfil your potential. 

Description

•    Establish and implement robust performance and programme management processes for Services across the division
•    Systematise all aspects of departmental activities where appropriate
•    Develop robust governance processes and agree internal and external reporting systems 
•    Develop robust systems for and manage the process of capturing and agreeing all estate leases and licenses and demonstrate all relevant costs are recovered from third parties. Negotiate leases and licenses as required.
•    Manage the business of the Department including drafting annual and five year business plans, budget management, team development and recruitment
•    Play a lead role in the development and implementation of business and commercial strategies and schemes to maximise revenue for the Trust. 
•    Acting as programme or project manager, support the development and implementation of the estate strategy through delivery of complex capital or revenue schemes.
•    Lead on Contract negotiations and tenders to support a fully compliant Contracts register and tendering process.

Description

This role is to provide support within the ICNARC team within North Bristol NHS Trust. 

The post holder is required to ensure on-going development of the ICNARC and CCMDS data base system, ensuring the accuracy and validity of the data submission at all times. 

The post holder will require a proactive and dynamic approach to data analysis and assist in reporting ensuring that key quality indicators on the critical care unit are recognised and where a shortfall of these standards is detected this is reported to the senior nurse ICNARC and lead consultant. 

As part of the ICU audit team participate in accurate and timely audit data collection, inputting, validation and submissions of data to external agencies. 

Promote the importance of audit and accurate data collection to the multi-disciplinary team and respond to requests for information. 

Prepare monthly reports for the ICU multidisciplinary team on quality and safety metrics and attend monthly ICU audit meetings.

Description

The Urology Patient Pathway Assistant is responsible for supporting the Patient Pathway Coordinator to manage the Outpatient Clinic Appointment waiting lists and to answer queries from patients, GP's etc.

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Patient Pathway Coordinator within the Urology team, to ensure effective high quality service is provided.

Description

The Urology Patient Pathway Assistant is responsible for supporting the Patient Pathway Coordinator to manage the inpatient and day case waiting lists for Consultant Urologists operating at Southmead Hospital, coordinating admission and associated pre-operative clinics and theatre lists.

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public. To work well as part of a team whilst being able to use their own initiative to provide administrative support to the Patient Pathway Coordinator within the Urology team, to ensure effective high quality service is provided.

Description

A fantastic opportunity has recently arisen within General Surgery as we are advertising for a Patient Pathway Coordinator, working 37.5 hours a week to join our busy bariatric department within North Bristol NHS Trust. This team are focused on helping manage the administrative processes for bariatric patients in the South West.

The ideal candidate will need to be able to work in a calm, logical, organised and methodical way whilst being able to multi-task in a busy environment with complex patient pathways.

The role will be to support all administration aspects of the patient pathway in line with 18 weeks referral to treatment guidelines and cancer pathways, therefore 18 week RTT knowledge would be extremely beneficial.

This role will involve working in the Brunel Building within North Bristol NHS Trust (Southmead Hospital), remote working arrangement can be discussed at the interview

For further queries, please get in touch with Hannah Ferris, Inpatient Support Manager - General Surgery

Email Contact: Hannah.Ferris2@nbt.nhs.uk or Mitchell.Hopes@nbt.nhs.uk

Description

• Input patient information onto the Wheelchair service computerised database.
• Open all post received by the service and undertake appropriate indicated action.
• Validation and processing of new patient referrals to the service from General Practitioners, Consultants and other Health professionals.
• Close down equipment delivery notes onto the computerised database.
• When required, arrange the collection of no longer required equipment, for example, from deceased patients.
• Updating the patient’s computerised record.
• Checking on any outstanding orders or ongoing interventions.
• Raising the collection paperwork on the computer.
• Pick up incoming phone calls when required to support other staff within the clinical administration system.
• Provide support to the service by filing of paperwork.
• Respond to service enquiries by telephone or visitors to the wheelchair service.
• Support aspects of the administration services to the wheelchair service e.g. Phone cover for staff sickness, holiday and meal breaks.
• To cover reception during periods of sickness, holidays and breaks. To meet and greet patients that are arriving into the centre, booking them onto the system
• To rebook appointments as required

Description

The post holder will ensure the Trust is able to meet its statutory obligations under the Civil Contingencies Act (2004) and complies with all relevant EPRR guidance for the NHS, including guidance that accompanies the Civil Contingencies Act including business continuity and resilience preparedness. 

You will also be responsible for risk assessing, planning and leading the development and implementation of all arrangements relating to NBT’s preparedness and resilience ability to respond to incidents and emergencies. Ensuring national and local standards are met including NHS EPRR Core Standards, NHSE EPRR minimum occupational standards and Care Quality Commission (CQC) Standards, and Collaboratively working to support the emergency preparedness of the local Health Community and other Local Resilience Forum (LRF) partners.

The EPRR Manager will also coordinate and deliver incident response and business continuity training Trust wide and to our operational on-call teams.