If you or your relative has communication needs, please contact us as soon as possible via the telephone number or email address on your appointment letter. We can then organise the appropriate communication support such as an interpreter.
Our Interpreting Service includes:
- Language interpreters who have achieved a nationally accredited qualification.
- 24-hour access to over 200 languages via the telephone.
- Patient choice e.g. gender of interpreter, wider range of languages.
- British Sign Language interpreters and access to contact us though a sign language interpreter through InterpretersLive!.
We will support you with the most appropriate form of interpreter whether that is face-to-face, video or over the phone. If information is of a particularly sensitive nature, involves children, a lengthy consultation is needed or there is another reason why telephone interpreting cannot be used then face-to–face will be provided.
If you have any issues please get in touch with PALS (Patient Advice and Liaison Service).