Welcome to North Bristol NHS Trust

We're thoughtful and empathetic

We're thoughtful, showing compassion and kindness to others. 

• We offer to help our colleagues.
• We don’t wait to be asked.
• We don’t ignore signs of distress in others. 

We’re empathetic and recognise that sometimes we just need to listen

• We recognise we can’t always solve every problem.
• We listen to understand.
• We understand that our priorities aren’t always those of others.
• We don’t always jump to solutions when all somebody wants is to be heard.
• We don’t draw conclusions before we understand.

We're determined, embrace new opportunities and are constantly developing

We’re enthusiastic and determined to succeed

• We persevere even when there are setbacks. 
• We don’t give up at the first hurdle. 

We’re constantly growing and developing, individually and together

• We value our potential and find the time to develop our skills, individually and collectively.
• We appreciate constructive feedback and seek it out.
• We don’t treat development as an ‘extra’ or ‘nice to have’.
• We don’t see constructive feedback as criticism.

We embrace new opportunities and are always looking for better

• We constantly look to improve how things work.
• We’re not stuck in our ways or afraid of trying new things.

We're sincere, listen and speak up

We’re polite and sincere and show humility

• We say thank you and mean it and acknowledge when we’re wrong.
• We’re not rude or arrogant; or afraid to admit mistakes.

We take time to listen and are open minded and curious

• We’re genuinely interested and recognise that we all have something to contribute.
• When spoken to, we very clearly give our full and undivided attention.
• We don’t pretend to listen because we think we already know it all.
• We don’t interrupt or get impatient with others.

We’re honest with one another and speak up

• We talk things through and are honest about any concerns.
• We recognise our responsibility to speak up about issues that affect physical, emotional and psychological safety.
• We don’t let issues fester.
• We don’t keep quiet when safety is compromised.

We're open, encourage one another, act as a team, and deliver

We encourage one another, especially when times are tough

• We do and say the little things that can put a spring in the step.
• We give encouragement to show we care about each other.
• We don’t blame one another when things go wrong.
• We don’t appear disinterested or disengaged.

We’re open, sharing problems and information

• We’re generous in what we share, recognising that others can help.
• We seek out opportunities to include and engage.
• We don’t withhold information just to hold control of power.

We act as a team, showing adaptability and flexibility

• We go out of our way to support others, recognising that they would do the same for us.
• We feel good about offering and receiving help.
• We don’t only measure success through individual achievements.
• We don’t view accepting help as a sign of weakness, neither do we offer help to diminish others.

We do what we say we’ll do so that we can all deliver

• We are clear when we commit to something and are realistic about what we can achieve. 
• We expect the same from others, relying on their commitment to deliver.
• We don’t over promise and under deliver.
• We don’t duplicate work that others have committed to do.